Had a massage with Karun. He was polite courteous and professional. Maintained dignity and informative with what he was doing. The massage delivery itself was exactly as requested

Friendly reception, good explanation from therapist and considerate massage. The warm bed was a delight, never had that before. I know they have to make a profit, but upselling, having already selected an option online should be carefully watched. They obviously have higher margins.

Canning town branch. I am not gonna go into details, but I have booked a sports massage and I have not received the service I asked for at all. I have paid a lot of money for this introductory service as a customer and I am very unhappy about the unprofessional service I have received from the moment i entered the premises to the moment I left the company. I also felt pressured to give my bank details to them at the end of my session. I would not recommend this place, unless you are use to bullying and unprofessional service.

This company is terrible, they do not pay their staff members. Disgusting! I am her mother I wanted to put a message on here as I am disgusted & I will absolutely not be removing this review (especially as she has still not been paid!!) as this is disgraceful that Beth has still not been paid for the work she has done, (maybe instead of going back and forth with me on here your priority should be to arrange for her to be paid as a matter of urgency baring in mind she has been all over and has not been given any mileage / fuel etc and STILL HAS NOT BEEN PAID. Gavin only responded to her email after an email was sent to your contact page on trustpilot. (To me that is not working to resolve this at all) Just for content for anyone else reading this, an email from Gavin was sent to my daughter Beth on 11/12/24 advising on the hours my daughter worked my daughter responded to this email on 13/12/24 with the hours etc which were fair and honest and I’m sure if we wouldn’t of emailed the contact on here she still wouldn’t of had a response from Gavin. It’s actually laughable, who ever is responding to this review page maybe needs to send another email to advise when Beth will be paid as this is from November and we are nearly in January and it is not acceptable. Maybe if you paid her for the work she did it and she didn’t have to chase it wouldn’t haven’t gotten to this. I will only think of removing the review when she has received her pay check.

On July 25th, I had a massage at the Camberley Branch, after a particularly stressful drive to get there. I parked in one of their designated spots but, unfortunately, I wasn’t informed by the staff that I needed to log my car registration, despite them knowing I was parked in their space. The massage itself was fantastic, and I left feeling thoroughly relaxed and rejuvenated. However, to my dismay, I later received a parking ticket in the mail. I appealed the ticket and spoke with the Camberley staff, who agreed that I should have been advised to register my car and mentioned that my receipt should suffice as proof for my appeal. Despite providing evidence, my appeal was rejected, and now I have received a letter from a debt collection agency demanding £170. I plan to reach out to the branch again, as I believe they should be able to get this ticket cancelled given that I was a paying customer!

Great experience at the Reading branch, reception staff were warm and welcoming and my massage with Megan was so relaxing. She identified some points to work on and I signed up to a membership when the centre opened so I feel assured that we can sort my aches and pains :)

I really enjoy going to The Massage Company Harrow for regular massages. I love the ambiance of the place - dim lighting, relaxing music, the smell of essential oils from the diffuser - and I enjoy my sessions with my massage therapist. The massages are always relaxing and it's also nice to just have a little chat. There is one little thing I'm not entirely happy about when it comes to the service here - I prefer 'half-past' appointments as this fits in better around my work, but every time I book an appt for 13:30 this gets bumped to 1pm or 2pm. I understand that you want to fit in as many clients into the day but this is really annoying. Whilst I have a great experience every time I go, I am concerned about the welfare of your massage therapists. I gather that some of your massage therapists are feeling overworked, underpaid, and undervalued. I hope management can address this by speaking to their massage therapists and doing what they can to help their therapists feel more valued and motivated. I, and many others, would be very disappointed to lose our go-to massage therapist. I'm sure TMC would also be disappointed to lose one of their most popular massage therapists. Edit: I've dropped my rating from 4 stars to 2 after your response.

Really welcoming, great massage. Therapist Karun was brilliant, looking forward to a return visit. After just 20 mins my back is feeling better. So glad they opened in Reading

I have visited The Massage Company for a few times now to treat an issue with my shoulder from playing tennis. I can safely say my shoulder is feeling better and better after each session after joining the membership. I have tried different therapists and all seem to be able to effectively treat the injury. I enjoy the routine of coming once a month, it seems like this is what is needed Thankyou TMC

New massage facility in Reading Town centre. Well designed, calm, gender neutral therapy rooms. Great introductory massage on the opening day.