Charged me for an order and did not process it. The customer service form does not process so there is no way to contact them. SCAM Website!

I am a big fan of Parfumdreams. Great value and top quality. Also, their customer service is excellent if you need to follow up on anything.

Sending the package took more than a week but it was before Christmas so understood. But customer service is just the worst. Asked for a return, had to talk to the chat ai that could not identify my order for the first about 10 tries. Sent an email, no reply for days. Tried again a week later, ai was finally able to get a return label. Of course I had to pay for return despite reading on the website that it would be free of charge. After almost 3 weeks I got a reply to my email with a new return label, by that time my package was already on the way back. It was delivered to them 2 weeks ago, still no refund or any update. I understand it might be busy after holidays but communication still shouldn't be this hard, absolutely terrible customer service experience. Product was okay by the way, just returned because I found a better price elsewhere.

Got charged for the same product twice

I have paid €9.99 for the yearly membership which is meant to give you free delivery and 10% discount but I'm not getting the discount or the free postage. I have tried to contact them on multiple platforms but my issue has still not been resolved. No customer service and if you pay the premium membership you will not get the service you paid for.

Excellent service, Excellent value. Correspondence accurate & useful.

I'm giving you a 5 star because my experience has always been top class. Through no fault of yours, storm Darragh had me biting my nails until Christmas Eve when, lo and behold, An Post squeaked past the finishing post. So, important presents arrived just in time!

Horrible service, order not received since beginning of dec . Send couples of emails and call but still no refund. Really bad customer service. Just be careful before buying as worried of fake website now

Update 06/01/25: my parcel managed to arrive just in time on the 24th and I received a full refund as well. Review was 1 start now changed to 4. I ordered a gift on the 2nd of December to ship with Evri to Ireland. I sent an email on the 10th and then the 12th because I couldn't get through on the phone. They took their time getting back to me and to which they said oh please check again in 5-6 days (very helpful) even though there hasn't been an update since the 04/12/24. I've then sent 2 emails after their update on the 17th and 19th to which I got no reply from so then I called. The said they'd look into this and get back to me. Then I was told it was because of Storm Darragh finally on the 23rd which they failed to mention in the email, did they even check when I first asked... definitely not. Now my stuff won't arrive until after Christmas even though the storm was at the start of December. So the courier has decided to close for the next 2 weeks after the storm or what's going on because how can it still not arrive, where is it even sitting??? I'd say it will be delightful experience to even request my money back so I can buy the gift I want from elsewhere. Won't be using this site again.

Love the products on this site. However, my last order proved disappointing!.. one bottle cap was slightly open and had split all over the box… maybe best to tighten or sellotape caps of certain products. Thanks