Similar experience to KayKay. I have an instalment plan for 2025 festival tickets and the monthly payments have not debited from my bank account. I emailed about this issue multiple times in November and December and I was told it was being investigated. They then went cold for 4 weeks so I emailed again. They suggested calling to make the missed payments over the phone which took 20 minutes. Despite being apologetic I would not recommend.

I wish I could benefit from some of this amazing customer service I'm reading about below. I've had a problem with my payment plan for a festival ticket purchase - the payments are not being collected. I first contacted TicketSellers about this at the beginning of November after the first payment was missed. After their initial acknowledgement email, I was not contacted again until 27 November, when I was assured 'Our tech team is currently investigating the issue and we are confident that we will have an update for you by next week.'. 'Next week' came and went. I emailed again to gently request an update, and when that was further ignored I sent an email to complain. This has again been completely ignored. I can be understanding about technical issues if I am kept informed, even just a little bit - but this company stonewalling me feels horrible and I'm really stressed about my payments not being taken. I do not want to have to pay a large sum in one go nor have my payments stretch out longer than intended.

Great experience with this team who were extremely responsive and managed to defer my tickets to another event as I was unable to use them this year. Great service mindset.

What a great service! After some incorrect dates were selected as our own error Irene and the team work tirelessly to correct these and get them reissued on a super quick turnaround just in time for the event. Highly recommend this company!

Really poor customer service !I brought a ticket - waited for the confirmation email - however the page had frozen & the email had not arrived - therefore brought another ticket which went through - overall ended up with 2 tickets and only used one - Now they will not issue me a refund ! Even though I have a ticket that has not and will not be used ! As clear result from poor tech! Fraudsters & opportunistic - customer service staff rude and blunt -Order 3187354

I had an excellent experience with customer service, who sorted out my little problem with kind patience and efficiency. Thank you to the team.

Easy ticket ordering and excellent customer service for Southampton boat show. Everyone was so helpful at the event too. Highly recommend!

I purchased a ticket for Shindig festival and it was an instalment payment plan. On the last payment, there was an issue with my payment. I contacted Ticketsellers (email) and recieved an email back from them the next day. They reassured me and the problem was dealt with by the next day. Their approach was friendly and very helpful which was great. I received my ticket and had a great time at the festival. I have used ticketsellers before and I will keep using them .

Have always found Ticketsellers an easy to navigate site in the four years I have been using it. Extremely fast and proficient customer support when needed (which isn't often!)

Incredible service and company, it’s my first time doing a festival as a carer and was unaware of the help offered but found assistance easily and quickly. 5/5!