2 recent examples: Subject: Local Authority Enquiry – Commercial property tax increase for [postcode] – Effective now Date: 29 March 2022 at 13:38:13 BST Reply-To: Hampton Lovett Subject: Has [Company Name] received its 2022/23 rates bill? Date: 21 March 2022 at 09:08:14 GMT

The whole process of the Rates review was pain free and conducted in a very professional manner with regular updates to the progress of the case which have resulted in a substantial saving for our Business. We would definitely recommend Hampton Lovett for any future Rates reviews.

This company was very helpful to us as a small women's charity. They contacted us to inform us that it looked like we were being overcharged business rates. Although their representative didn't know whether or not we would commission their services, they had already done the homework of scrutinizing our valuation and explaining clearly where it was wrong, and how the system worked. Since we already get substantial reliefs as a charity the percentage fee on what is left to would not be worth their staff time. Even so it was clear we could make some savings, and possibly even get a refund for past years, so we are encourage to make an enquiry directly ourselves. We are very glad to have this information, as we did suspect that the valuation was too high. From this experience, I expect that anyone going with this firm would get a good service and result.

Outstanding service, Genuine people with a willingness to work for your benefit. Highly recommend.

SPAM Mass market emails. They send them to non-existent addresses. Seems desperate. I have no idea if this is a scam, but it's not the way decent businesses act. I have received many spam emails linking to this company. They are obviously ashamed of this and don't want it made public since there were many other reports of spam from this company but they have somehow convinced Trustpilot to remove them. Update: I received further SPAM emails from this business on Saturday 8th January - so the abuse is still ongoing.

Excellent service and communication, They saved as a fortune.

Hampton Lovett is a great reliable service.i was having a difficult time but hampton lovett assisted me secure a grant at that crucial time and I am very thankful.

Do not give your money to this company! We instructed them to act on our behalf. They are a company that will just waste your time and money. Nothing progressed unless you ring and prompt them. They don't turn up to survey appointments and then come up with a convincing excuse, yet when a member of there staff turned up the second time we were informed that they didn't put it in the diary the first time and it was lucky the guy that turned up this time was in the area as they forgot again it was down to us chasing that reminded them of the appointment. When they come to put your case forward to the VOA it is very poor. You could do better yourself. The VOA is very helpful. DO NOT USE Hampton Lovett. There staff are unexperienced in dealing in rates reviews Since the review I have been contacted. Promised better service and asked to change my review. someone will contact me in the next few days apparently..... Waste of time full of empty promises It's ashame, they talk the talk but that's where it all ends I'm afraid.

Their specialist was very pleasant and really helpful.I was able to get good rates on my business premises with the help of Hampton Lovett. They are very dependable and of great assistance.

Relentless spammers. Their marketing database is literally years out of date (they are repeatedly emailing me about a property our business left several years ago), and they use multiple domains to minimise the effect of unsubscribing. If you look at their reviews here, you'll see a pattern; lots of negative reviews, followed by sudden dumps over a couple of days of positive ones. Hmmm..... Also, on their website, they say "we follow The Royal Institute of Chartered Surveyors (RICS) Rating Consultancy Code of Practice". Very cleverly worded; they don't claim to actually be members, their website doesn't mention affiliation to any other regulatory body, and if you check the RICS database they aren't listed. Would you trust your business to an unregulated company when regulated ones are available ?