Before leaving a negative review can someone please contact me Steven Beer 07831 370903 or email you have my address My account handler is Sarah Tilleray or maybe Chris Goodhand who seems to reply on Trust pilot could update me on my case Andreas Flor 50 Henley St Stratford upon Avon CV37 6QW

Great guys very professional service .

I looked to Hampton Lovett to appeal my rates on a pub back in September. After the initial appointment it took 3 attempts for a surveyor to turn up to the arranged appointment. Submitting the appeal them took them ages, and only got done after I had contacted them many many times. Now in Lockdown and no one bothering to return my calls or emails. I was advised I would have a very strong case to receive rebate on the rates. I could really do with the money now. Dont know where to turn to next to get this sorted. Thankfully this review has prompted communications. I will re assess my review when the appeal is complete. The appeal is now going through, and I have received some attention from Chris & Alex. Fingers crossed.

Very helpfull advice and information regarding my non-domestic rates would recommend. Alex Brown was my contact.

Required a lot of chasing

I was approached by this company to look at levels of Rates i was paying for a building i own in Great Dunmow, looking at the poor rating on trust pilot i became worried and spoke with Chris Goodhand, who went through the process and the benifits to be gained, i found Chris to be truthful in his comments and very knowledable in his field. Unfortunatly for me the costs were too high for the potential benifit, should the need arise in the future i will call Hampton Lovett for assistance. I hope potential customers find this review useful. Tony Murphy

Please if you are contacted by this company don't sign up for any work. Will convince you they can get you money back on your rates. They won't. you will do a far better job yourself and save yourself money and a lot of hassle as well.I am a genuinely disgruntled customer of this company who are trying their best to remove my honest and accurate description of the dreadful service I have received I have waited months to be told their is nothing they can do on my rates similar to many other stories if you read around the directors wouldn't talk to me they hid behind their customer service team. Don't sign any paperwork when they visit you.speak to the voa direct first.they didn't listen to any details I provided for my review and couldn't even file the review properly. They promised to sort it and didn't and then promised to sort it or refund and did neither I doubt ill ever see my money again but keep yours in your pocket.they recontacted me 4 times to sell their services when I was already a customer. Stay well clear. And in response to their willing ness to contact me as stated on there reply they have had several opportunities to resolve my complaints and have not done so when I have contacted only now when I tell you about them are they keen to talk I wonder why that might be next time take the time to sort your customers problems out. This is amendment number 5 to this review as this company continue to try to remove it so you cant see the atrocious service I have received. I continue to re move wording that they don't like so you can all still be pre warned to stay well clear

This is an excellent company to deal with,very helpful and professional staff that got an excellent result,nothing else to say.

Whilst we had a good start and all work was carried out efficiently, contact with the company was not easy, not all emails were replied to, and messages left by phone were not always returned, we ended up having to pay more despite having been told originally that we would receive a discount on our current billing, which came to light only after we had paid the bill!

Good company, they managed to get my rates down substantially with exceptional service. I would recommend this company.