Coach Hire were fantastic in helping our church to arrange two separate coaches to pick up oversea visitors from Heathrow Airport to central London. On the day, we were told one driver would be doing two separate pick ups however given the usual London traffic, this would have meant the second lot of arriving passengers would needed to wait an additional 3 hours for the driver to return from Central London. Coach Hire were fantastic in arranging a second coach on an ad hoc basis to pick up the second lot of visitors who had arrived from a different flight. In total, there were 40 passengers that were required to be picked up. The majority of the visitors were first visitors time to UK. The prompt and punctual service from Coach Hire and their suppliers meant the visitors had a great start to the tour of UK without any delays and logisitical issues. The coach drivers were also very friendly and helpful particularly with loading and unloading luggages. We have no hesitation in recommending Coach Hire and we will definitely be using Coach Hire again in the future! Big shout out to Laura at Coach Hire who dealt with our enquiry!

I cannot recommend Coach Hire enough. We're a small student Union that have satellite campuses all over the west coast of Scotland. We booked two trips with coach hire in September and had some last minute alterations. The team could not have been more helpful and understanding - we will definitely be using them again!

Service provided all the way through was great. Reliable and good price. I was a little nervous as it all sounded a bit good to be true, but they did everything they said they’d do. Coach on time, clean, tidy and driven well. Great service.

I was liasing with Ghafar who was very organised and responsive and very friendly to communicate with. Overall a good experience with and coach was booked with no issues

Very fast, easy communication, over all fabulous service from William Dedman at Coach hire.

I recently used Coach Hire to book a return coach from Petersfield to Birmingham for a staff team building day. Whilst the coach arrived for the outward journey, we were told we would have another driver for the return - which seemed a little odd. The return driver never arrived and despite having been provided with the drivers name and phone number, when calling this, we were told he was not our driver! We did eventually get a return coach some hour and half later than we had expected. When complaining about their service I was just referred to their T&C's stating only 10% of the return booking would be compensated. Considering this was their mistake I do not feel this was reasonable compensation. I would not be in a rush to use them again.

They offered a reasonable price but the service was terrible and did not make the booking experience or the price worth it. I had to chase them up constantly for further details. I was told, after chasing them up again, the driver's name and number less than 24 hours before the trip and was not told there would be two different drivers (and coach companies) for each day of our tour, so neither myself or the driver could contact each other on the day. Both drivers given the job were really good and cannot complain about them. Would not recommend and am not sure how there seems to be so many 5 star reviews... [UPDATE: I have confirmed my booking reference and that there are calls and e-mails from myself. They have since been very apologetic about the break down in communication from their side]

Very polite on phone and responded very promptly to my requests. Prices were good. Thank you

Excellent, friendly drivers who were really helpful to our group

Can't fault this service. They found us the perfect vehicle at a great price. The coach turned up at exactly the right time with a great driver - many thanks to Sam Wingrove who found the quote for us. Thoroughly recommend this company.