Verified
Great friendly and punctual service
Good service all round. Would recommend, and use again!
Verified
Fantastic service!
I booked a coach to transport friends from my 40th birthday party back to mine for an after party. The driver was friendly & was ready waiting at the agreed time.
Verified
a very good service from Coach Hire
I had an a very good experience with this Company. they were on time, good quality busses, helpful, experience drivers. Ann all round perfect experience.
Verified
I didn't receive hardly any of the service I paid for . It was quite frankly a joke . I would never recommend your company to anyone .
I don't normally write reviews but for you this is an exception. The better choice is to not go with your company. When I booked with you I explained to the guy on the phone that this was a stag do. I asked if we were allowed to drink alcohol on the bus .. You said yes. The driver wouldn't allow it unless we give him £100. The driver wouldn't stop at the services for us.. Was completely rude and really didn't start the stag in the way we wanted . Your company were originally meant to take us from Chigwell - Cheltenham , Cheltenham - Cheltenham racecourse, racecourse - back to the house we were staying in and then from there back to Chigwell. That never happened . You amended the journeys yourself without me confirming any of them . You never picked us up from the race course and that in itself cost us an average of 20 pound a head to get back to the house . To say I'm unhappy is an understatement . We paid near on £900 for a service you never give . I will not be using you ever again and if there is any chance of me not warning other people off your company I suggest we should start by talking about some sort of refund . Joe Kelly
Verified
Excellent service, reliable and friendly.
We used Coach Hire for an office outing and both in the morning and the evening the coaches were on time, clean and well-maintained, and the drivers were friendly and helpful. Booking and confirmations were clear and the pricing was good. I would use Coach Hire again.
Verified
Perfectly executed
Great service, perfectly executed.
Verified
Unacceptable Experience
Coachhire.com doesn't validate the itenaries and books wtihtout the pre-checks how many miles and the driving hours. We had booked from them for the Easter weekend to Scotland and they didn't drive the 50% itenary .. It was waste of time and money Itenary was given to them during booking and they didn't validate whilst booking to ensure they can cover all the places. Driver was not friendly too . They all talk about only 9 hours if that is the case why they take bookings for personal tours .. They should be running coaches from one city to other city like normal coaches/trains etc point to point Quite disappointing service from coachhire. Would never recommend.
Verified
Very Unpleasant Man
Booked mini bus to take us to The Grand National Aintree as a birthday surprise for my 80 year old father. I'm convinced the driver hadn't looked at the confirmation sheet. Didn't know we had a pick up to make, then took us all round the world to the racecourse only to drop us off a mile away so we had to walk!!! He also asked who was in charge and when I said myself he said in front of everyone "Well are you going to pay me or what?" Told him it was already paid, he wasn't happy. The return pick up wasn't any better we asked if he could pick us up closer as dad has a stick but he refused point blank, even when we got the policeman AND security guard to say it would be ok to pull up. Unbelievable. His answer was "If he is so bad you should of got a wheelchair" . We actually HAD to drive past the point where he could of stopped to pick us up!! Avoid at all cost
Verified
Shocking waste of money
We have used numerous coach companies over the years and would have to say this IS the worst one yet. Our flight landed early, however at Gatwick South terminal instead of Gatwick North, therefore we attempted to call the details given on the confirmation emails and texts to advise our the situation. We could not get in touch with the driver or the 24hour contact number. We eventually got hold of someone who had just woken up to say "oh was it today you were coming back?!" Eventually after 2 hours and numerous phone calls with a shocking 24hour contact service, we were picked up by two drivers who didn't seem to know what they were up to... And to top it off attempted to drop us off 10 miles from our agreed drop off (confirmed by email) Avoid using this company!!!
Verified
Excellent from beginning to end!
Everything went smoothly all the way through. From booking the coach Through their website, dealing with Craig to sort out some details (very reactive, never had to chase for anything)all the way to our arrival at our final destination, the quality of service was superb. Would definitely use them again and recommend.