I had contacted various other coach companies trying to retrieve quotes they didn't seem interested or had no idea of customer service. I then contacted Coach Hire, the 2 customer service advisors (Luke and Nathan) who dealt with the booking and payment side of things were very helpful, friendly, honest and could not fault their excellent customer service. I will use Coach Hire again in the future without a doubt.

We were badly let down by another bus company on the morning of our event. Coach Hire came to our rescue immediately upon contacting them. A 16 seater coach was provided arriving on time for both transfers with Ali the driver who was absolutely fantastic, nothing was too much trouble and he made our trip into a very memorable one. Thank you to Leah for arranging everything at such short notice, I have no hesitation in recommending Coachhire.com Thank you Yvonne Prosser

all went very well

I booked a coach to take my future son-in-law and his friends for a day at the races. The booking process itself was handled well - with a friendly agent on the phone, and clear communication via e-mails and text. On the day of the trip, we were delighted with the service. The coach itself - from Rana Travel in Leicester, and driven by Roy - was superb. Modern, clean and very well appointed it certainly fitted the bill as an Executive Coach. Roy was absolutely perfect as a driver - punctual, friendly and couldn't do enough for us. He was flexible around our needs and helped to make the day one to remember. I would recommend Coachhire.com without hesitation and, if you're in the Midlands, ask for Roy and Rana Travel. You won't be disappointed ! Many thanks for an excellent service.

Prompt and timely service, very friendly driver

On 26th February we booked a mini-bus for pick-up and return to our 50th Wedding Anniversary meal with relatives and friends. After a 15 minute wait and no phone call I rang the driver to find out where he was, it was not the person who I was told it would be. Although there was a problem on the road, it was official, and it would have been posted well in advance so another route should have been devised. My daughter who we were due to pick up on route had to get a taxi so that one of the family would be there to greet guests. We finally got picked up about 40 minutes late. On leaving at the end, once again the driver was not there at the allotted time and no phone call to inform us why. We were finally picked up at least 20 minutes late. As in the agreement we are told that there would be an extra cost if we go over 10 minutes late, it seems that there is no rebate if the problem is the other side. I have emailed the Company and 5 days later am still waiting for a reply.

The sales team at coachhire.com are obviously completely motivated by their commissions. They will tell you anything just to get your booking and then you are on your own. I negotiated a price for a 7 day hire with an outbound and return journey and use of the minibus every day for local runs. A few weeks later I was informed that the sales girl had forgotten to add up the local runs and the daily use and they changed the quote to a much higher rate. Two days before the journey they contacted me again to say that it was impossible to use the bus for the 7 days because the driver needed a day off. This was unacceptable due to our previous planning. We were told to use taxis for that day. They said they would refund us £100 for that day. (out of over £3,000 for the 7 days this did not seem fair... nor did it cover our costs). The bus we received on the day had been subcontracted (I think that coachhire.com and thier many other online booking names all do this). The coach and driver made our experience marvellous... no complaints there at all. Upon returning from the trip I still hadn't received the £100 refund for the taxies... I contacted the company and was told that the sales person who offered me the refund was not authorised to do so and that she no longer worked there.. and that they had no record of ever offering that. So basically I paid £3,000 for 7 days and in the end got 6 for the same price. In the months of experience with this sales team I got passed from one person to another and renegotiated the deal so many times i lost count. I am repeating the trip again this year but will NOT be using coachhire.com or any of thier other online companies. I feel completely ripped off and will NEVER use them again and recommend that anyone reading this be extremely careful when dealing with the sales team.

I needed to transport 10 people to a xmas party (and back). I was hesitant about booking online but.. prompt email response with a quote - customer service on telephone were helpful and happy to discuss requirements. Vehicle was clean and lovely. Driver was polite, helpful and early so no worrying about whether he is going to be on time.

Booked a taxi for NYE, excellent price for what is normally a very expensive night! When I booked we initially had 9 people but that went up to 11, I was told when I booked that the coach was a 17 seater, I did advise them that we had two extra and was told that would be fine. Although on the night a 10 seater minibus turned up, meaning my husband had to drive himself to the venue, the driver did get a bigger coach for the return journey so didn't spoil the night too much, had to pay a bit more though! Would use again as very helpful and friendly staff.

I booked a mini coach online from home in California,USA for a day trip to a tiny village about a couple of hours outside of London. Every step of the process from getting a quote to the actual trip was met with excellent service. Our Driver was friendly and accommodating when we had a slight change in plans. Would highly recommend Coach Hire.