I've given 5 stars because overall the booking was exceptional. The company treated my enquiry and subsequent booking with complete professionalism. Constantly updating me up to and including the day of departure. Our drivers were also polite and helpful.. I would recommend this company without reservation and I intend to use them again this year for our annual pre Christmas shopping trip.

We had an excellent experience on both journeys and commend your drivers and facilities highly, thank you

Used service for a two way journey. Perfect service easy to book and pay. great communication from staff regarding booking. Driver arrived early polite professional and drove appropriately. Very pleased with this service will use again

Excellent customer service. The driver was punctual and very polite. I would recommend to anyone

Our minibus and driver were on time, the driver/owner was conscientious , polite and considerate.

After being let down by another coach company, I made a last minute booking with Coach Hire to take us to a corporate awards ceremony in Edinburgh and collect us the following day. Dennis went out of his way to accommodate us, the price was really reasonable and the drivers were very welcoming and professional. I'll definitely use Coach Hire again! Thanks :)

Our coach transport from London to the Champagne region of France lasted four five days and was very well organised from start to finish. The driver was punctual and very helpful and the coach very comfortable. Administration by Coach Hire facilitated everything and worth the extra cost.

Overall booking through coach hire was easy and pleasant. I booked 2 coaches, one for my bridal party and one for the groom party. The grooms coach arrived on time and departed on time, however our coach was over 1 hour late! And the bridal party should have arrived before the grooms party at the venue first, this caused severe delays for everything else on the day. My chauffeured car (on a time schedule) had to wait for the coach as I (the bride) couldn't leave without my guests. The coach driver was calling and asking me for directions! I understand traffic can hold us up but I was assured and given peace of mind by coach hire that this wouldn't happen and that their drivers leave early to avoid such situations. Once the coach arrived (over an hour late) we departed to the venue, by then the groom party were already there and all the guests were getting impatient. After the day was over, my guests told me the experience they had on the way back from the venue, one of my guest had to direct the driver all the way back as the driver didn't know the way. This was very frustrating to know as I booked a coach so my guests can have a pleasent journey with no hassle to the venue (40 miles) and back, not directing the driver and wondering if they're ever going to get home. I wish I didn't book a coach at all now, as everything on my wedding day had to be rushed because I lost over an hour waiting. Food was served late because my guests and I were late, couldn't take enough pictures at the beautiful venue I spent so much money on, as time and daylight were short, I can go on. Easy booking through coach hire, Bad experience on the day. Will not be booking again.

We booked Coach Hire for a trip to Bath from North London. The driver contacted us the day before to introduce himself and informed us that he was running 20 minutes late on his way to picking us up. We had a very comfortable and safe journey, with one 15 minute stop on the outward journey and the same on the return journey. Thanks Coach Hire for a very professional experiance Sunil

The driver on the way out was on time but did not stop where asked and then complained about being on double yellow line. He drive in excess of the speed limit the whole journey. The driver on the return journey was much better and was friendly. I contacted coachire.com a few times and had problem getting them on the phone. They keep you on hold for about 2 or 3 minutes then redirect you to an answer phone which they never return your call. They are not much better via email.