We have used Coach Hire 2 years in a row and both times they have been reliable, on time and friendly. Always helpful from making a booking to when the driver drops you off, would definitely recommend!

Booking the coach was easy and our contact was very helpful with making the arrangements however the issue arose with the actual provider; - They did not confirm pick up point 24 hours in advance and became annoyed we couldn't identify the coach - The changed the bus on the return journey to a much smaller coach without notifying us and we had individuals who have difficulty travelling and need this information in advance - The driver (both journeys) was rather rude and did not seem to have read or understood the terms and conditions of hire - We booked a larger bus and were charged for this but got a smaller bus - usually you pay for what you get and not what the provider feels is easier for them - it's called customer service! - We would not use this company again

Great communication before and on the day. Driver was helpful and friendly. Will use again!

The driver (Islam) was really friendly, was dead on time both journeys, kept in contact... Just a really nice guy. The minibus was excellent and clean. I would definitely use this company again. Thank you

Coach hire drivers were always on time. We were picked up upon arrival at Cardiff airport, were taken to one of our activities on the Saturday and picked up to go home on the Sunday. Drivers were always very pleasant. A couple of personal items were left on the buses on each occasion but the driver on the next pick- up always had the items collected for us. Buses could do with a bit of a revamp as on a few occasions we were climbing steep hills in traffic and it felt like the bus was going to quit. All in all though a great company to work with & I will definitely use them again.

We hired an executive coach and didn't get one, we couldn't complain as the driver was 45 minutes late. We were told conflicting stories about why he was late. The drive up was hairy, including driving over a central reservation in London and hitting a curb at 50 MPH on the way back. When asked for compensation, firstly we were lied to (apparently the coach changed to executive on the journey back - uh no it was the same one!) we were offered LESS of a refund than we paid to upgrade to the executive coach in the first place even though we didn't get one. I even had an email back outlining the Ts and Cs. Well this is my pet hate with 'customer service'. If you need to outline Ts and Cs you don't care about your customers, why not ring me? its rubbish, I paid £50 to upgrade to executive and didn't get it so we should have this back and then compensation for being nearly an hour late and lying to us and for the quite frankly wreckless driving. I will be taking this further Coach hire! You had an opportunity when I complained and you have blown it. Sorry I forgot to add that the driver got lost in London, so it took us an hour to get out of London on the way back....

Having done a lot of searches to provide us with coach hire for a junior football tournament in Barcelona last week, we eventually chose coach hire.com due to the professional service along with the "we will pull out all the stops" to make our trip a success. Due to a couple of issues out of the control of Owen & Andrew at couch hire.com they still managed to sort our coach even at the last minute. I would have no hesitation in using them again and would urge others to do the same, we could have used a very slightly cheaper alternative, but I'm so glad we didn't, you certainly get what you pay for with Owen and the rest of the staff who were in daily contact whilst abroad to make sure my girls got to their matches, not only on time but in comfort. Thanks again guys, and I'll hopefully be needing your services again in the future. Kind regards, Kevin Waterworth Bishop Auckland St Mary's FC

Minibus turned up a little bit early both going and coming back. Good communication throughout. Absolutely charming driver Could not ask for better. Would definitely recommend!

Friendly telephone staff were great at helping me arrange a minibus at short notice!

The coach arrived bang on time, and the driver was lovely and friendly, even though he probably had had to get up very early to get to us. The driver went above and beyond to make sure our customers were happy throughout the trip, and were well informed. The office staff were very helpful considering how late I was booking the coach for the event, to make sure that we would have a coach, and I can not thank or praise them enough. would recommend everyone uses them