I found an item on their website I wanted to purchase. I had a few questions so rang to ask questions were promptly answered so went ahead and ordered. Product came within order timescale was telephoned a couple of days before to arrange delivery.

What fabulous service. Ordered our products online and was given 4-6 week delivery date. Furniture Direct UK rang us a couple of days before the delivery date to confirm the date and time which was just one month after the order. Delivery staff were superb. Extremely helpful and friendly. Cannot recommend highly enough. By the way the furniture is FIRST CLASS and as an extra benefit this purchase saved us lots of money. We had looked at this furniture locally - and it was priced at 20-25% more. Feeling really happy. Thankyou

Simple fantastic customer service saved £400 on top quality wardrobe compared my local furniture store who couldn't meet or understand the prices offered here.which is a shame or greed for profit. My rauch imperial was delivered professionally after 4 weeks and is now installed and top quality. Great company and very helpful.

Great service and company Was a little wary because of a few of the reviews but after calling and speaking to them I placed my order at a great price and all was delivered in perfect condition. All I would say is better updates regarding delivery and time scale would be good other than that perfect service.

I have just received my corner sofa very impressed with the quality the cushions are well made and it's totally what I wanted. Communication is good also if you have any questions they always answer them ASAP. I was a bit sceptical ordering a sofa online but I'm glad it did thanks 😊

We recently ordered some German manufactured wardrobes and drawers from furniture direct. Having read the reviews we were a little unsure but with the product being almost a third of the price elsewhere we thought we would give them a chance. I emailed Ajaz just to check the order had been processed and to see if they were expected to be delivered by the anticipated delivery day in May. He emailed same day to say they were expecting them in stock imminently and and someone would be in contact within the next couple of days to arrange delivery , true his word they were and delivery was arranged for the next day about 4 weeks earlier than expected. Really pleased with the service and furniture. We would definitely use again.

Found this site on the internet and price of mattress was very reasonable and also discount for February. Ordered on the 1st and was delivered on the 10th fantastic service as it said 2-3 weeks. Will definitely use them again when I need too.

Recently purchased a Hamilton & James Splendour 900. On saw locally at £1370, bought from furnituredirect.net for £1142 Inc delivery in their Black Friday sale. I have to admit I was a little bit dubious about the authenticity of the site but I took a chance and wasn’t disappointed. Website said 5 week delivery but I had it within 2 weeks. Only criticism would be the lack of order status updates. No communication for a few weeks but I then got a call a few days prior to delivery and given a time slot. Fantastic mattress. Very happy

I bought two sofas in July, and they arrived on the estimated date four weeks later. Both sofas are excellent quality and at a very competitive price. Unfortunately, one of the sofas was damaged during delivery. It did take eleven weeks for the sofa to be uplifted, sent back to the supplier for repair, then re-delivered back to us. The company kept us informed on its status throughout, and we eventually got the sofa back fully repaired. Overall, the company did provide a good service and we would definitely use them again.

I wish I had read reviews beforehand. Customer service is horrendous. Ordered a sideboard, didn't receive an order confirmation, had to call to request an email be sent to me. The sideboard arrived 4 weeks later which was a week late and had dents and scratches on it. Requested a replacement and was told had to wait another 3 weeks for it which is completely unacceptable. When speaking to customer service was shocked to discover I was speaking to the actual manager. Non apologetic, very matter of fact. Never again.