We have used this company for 6 years now. Great service

Your company has been very helpful and quick to respond to any quires or questions we have had. Nicolle Marshall has been taking the majority of calls and has been quick to respond to any questions we had about the setting up or use of the franking machine. This has made the use of the machine simple and easy. Thank you.

Been dealing with this team and Lindsey for years now and I would not change it or the team for anything. They are friendly, professional and helpful. If something needs to be organized they will achieve it one way or another, including account manager personally driving equipment around if necessary! Lindsey, Saffron Tim and the rest of the team are a diamond, across companies, difficult to find.

We have been with this company for many years and always found them first class. We have recently updated our very old machine and the change over process was not as bad as we thought. Lindsey and Lauren were very professional and very helpful. I would recommend this company.

We contacted My Mailing Room for a machine for folding/inserting promotional materials into envelopes for sending out by post. We were doing about 600 envelopes per week manually and this was taking significant time. Lindsey (Sales) was very responsive and arranged for me to send test materials up to head office for testing. Once they confirmed the model that would suit our needs she visited our office with an engineer to demo how it works. There were options for renting or buying the equipment which was good and we ultimately decided to buy. The machine was delivered fairly quickly at which point we had to chase to get an installation date set up. Unfortunately we soon realised there was a bit of an issue with the machine being fit for purpose. We wanted to use it for 3 inserts - an a4 letter, a trifold leaflet (a4 to start with for the machine to fold into 3) and a single 1/3 A3 flyer and this was the sample material we provided for head office testing and had been told the tests showed it worked fine. The problem we had was with the tri-fold leaflet as you can't programme the model we have to fold in a specific place, meaning the crease was about 1cm off where it needed to be, putting some of our content on the wrong pages. It turned out that when HO tested the equipment they didn't un-stuff the envelope to check the contents (at which point they would have noticed this issue), so whilst the materials we use went through the machine OK (paper type etc.) this was missed. When they came to test at our office we just ran the test with regular A4 paper so didn't pick up on the issue then either. The engineer visited and tried to see if he could resolve without success, but luckily one of our staff came up with an idea for a workaround (we manually put the 1/3 A4 flyer inside the tri-fold leaflet and put both in the rear hopper) which is partly manual but still saves us significant time in not having to fold our letter or stuff and seal the envelopes, but it's not the solution we expected or were sold. Lindsey has been great at going back to try and see if there are any other solutions for us which sadly there are not but hopefully this feedback will be useful as I think being more thorough in testing and confirming a product is fit for purpose would have made this a better experience for us. I would still buy from Lindsey and My Mailing Room again (we also have a franking machine from them), i'd just be more thorough in evaluating needs/solutions first.

Always available at the other end of the telephone to discuss and provide help.

Very professional company

Lindsey was very helpful and extremely efficient. I would recommend dealing with her anytime

1st class service all the way through the transaction, Lindsey provided advice when needed and reassuring after-sales service..Highly recommended thank you

Could not fault My Mailing. Have experience a very professional service when we recently upgraded a machine which would be most cost effective to the company than the previous one. When we need additional supplies, delivery is prompt. Would highly recommend.