Jeff was fantastic, thorough, professional and very helpful

Bibi phoned at a time I could not converse, true to her word, she phoned at the agreed upon time for our follow up. At the follow up Bibi was patient, contacted the creditor ( which I tried to do prior to calling and was unsuccessful ) and Bibi assisted me in resolving the issue. Thank you, Kudos to your staff.

Identity Guard with your Customer service Representative Dae eased my concerns over Alerts that I received from Identity Guard. Dae was very courteous and demonstrated a lot of patience with me through this ordeal. I truly appreciate her and all the effort she took to ensure my identity safety. When this contract ends, I will be sure to sign up again. Thank you Identity Guard and Dae

Bibi for Customer Care assisted myself in following up with two banking identity theft reports. She was very thorough with the case at each bank, and we received satisfactory solutions with both fraud issues.

She was very helpful and nice to customer.

I called in because I couldn't view alerts. Crystal walked me through the steps necessary. She provided tips for ease of use. She also explained other security features available to me via my membership. Crystal was thorough and patient. Crystal provided excellent customer service!

In all my life, I have never received such thorough and kind assistance as I did from Aura. She exceeded my expectations in every way. She anticipated my needs when I was even sure how to phrase my questions and gave me additional information I didn't realize I needed (but realized was crucial after hearing it). She did a great job selling me on upgrades without being pushy or demanding. Incredible to talk to someone so incredibly competent and knowledgable. If I was to ever start a company, I'd want her to be my first employee (and CEO). Why the same heck does Identity Guard ask for your membership # to make a review and then make it impossible to find on your account?@#$!$! It took me another 20 minutes of googling and calling to learn I don't have an membership #. Completely disheartening and disappointing to have such a crappy experience and after Aura left such a good impression in the first place (that I'm not even sure she'll hear about because I don't have a freaking membership # as requested by your evaluation form). Really upsetting. Also why don't you list the nationwide consumer reporting agencies on your website. It's not some national secret to now equifax, experian, and transunion phone numbers

Cody was the person I spoke with. He was extremely helpful and kept me informed during process. I am most grateful. Sue Ellison

Really appreciate the help today. I had an account opened under my name and Identity guard was great at helping be contact the lender and get things resolved.

We could not be happier with our Identity Guard memberships! My husband and I have been members for many years with no incident until just one month ago -- at which point, someone tried to open a credit card in my husband's name. Your representative(s) have been most helpful and walking us through the process of securing our credit information at the 3 reporting agencies and reporting the incident to the appropriate authorities. Your agents are always professional, efficient, compassionate and knowledgeable when speaking with us about all our questions.