Great customer service and my boss was super happy

I wanted to change my flower delivery to a friend while I was away. I couldn’t believe how incredibly good the service was! Not only did they pick ip the phone almost immediately first thing on a Monday morning but they got everything right really fast and the auper helpful young man found the correct vase to add to the delivery free of charge. simply THE best telephone CUSTOMER service for an online company yet!!!

I've had a negative experience with Freddie's flowers. I tried to set up a weekly subscription using an offer code, but their website was buggy and would not let me proceed with payment. However, an account was created for me. I received no confirmation email of the subscription being placed. I subsequently emailed asking for my account to be deleted, no response. A few days later, Freddie's Flowers had placed an order and taken money from my bank account. All without my knowledge! A very poor experience, I must say. I have emailed them today asking for a refund and this to be cancelled. I hope they get back to me in a timely fashion.

Flowers were [perfect, on time and my mum absolutely loved them.

What a lovely experience. Really amazing customer service, the most lovely flowers I’ve ever given to my partner (her words!) and just a pleasure to deal with. Thank you, she really loved arranging them herself too. :)

Your customer service lady Caitlin held my hand all through what was a last minute order and we had problems with the bank authentification. Flowers arrived next day as promised; totally fresh, blooms unopened, caused great delight to the whole family of my husband's carer.

The flowers were lovely and fresh upon arrival and opened up beautifully the following days, hence they seem to stay fresh longer.

I've been receiving freddie's flowers for 3 years or so, but the latest delivery is definately the most stunning!! What a beautiful late summer display! Just fills me with joy! 😍 Thankyou freddie's flowers!

Very nice flowers, as always! 👌

I ordered flowers on a Thursday to be delivered on Saturday. Delivery date was co firmed by the company. The flowers were not delivered on Saturday nor Sunday nor Monday but Tuesday. I won’t use them again. If you can’t be certain the flowers will be there on the special day what’s the point?