Great customer experience following an issue with 1st order. Really appreciate who this was handled, will order again

I placed an order for my cousins 50th. Once I realised she hadn't received them, I sent Freddie's Flowers an email and their reply was a 'sorry but there was an error in processing'. The reply lacked sincerity and should have offered more than just a re-imburse. Buying flowers is an emotional purchase and alongside this, you ruined what should have been a lovely special moment. With this in mind, the flowers should have been sent and customer re-imbursed. Such a disappointing experience. I won't be recommending Freddie's Flowers in the future.

Great experience, Bought it as a gift, They loved it and it looks beautiful. They came with insructions, wrapped and plant food. They didn't have all the flowers shown so they sent a replacement flower

Disappointing flowers for the last two deliveries and seems very overpriced for what would be less than £10 worth of flowers to buy in the florist/supermarket. Most of the stems were well past their best and the display only lasted 3/4 days before browning and petals falling. Not particularly easy to get through on the phone to cancel; had to phone back 4 times before someone answered. Very much seemed to be an overseas call centre too, which never makes being understood particularly easy.

Great delivery, loved the flowers

My wife loved the suprise of having flowers delivered for our wedding anniversary. I thought they were a little bit smaller than expected. However after putting in water they did open a little. My wife is very happy with them.

The flowers itself been very pretty and it was delivered perfectly. However the greeting card had a different motive. I selected the sunflower one but it was a the mixed flower motive

Couldn’t fault the service really. Recipient delighted with flowers

After a slightly unsuccessful gift order, Freddie’s Flowers provided outstanding customer service and sorted out the issue. I was happy with the solution and will certainly be ordering again! Their flowers are gorgeous- would recommend :)

Fantastic flowers