I purchased a 16 plate Suzuki swift 20/2/19. Prior to purchase I requested the handbrake gets looked at as it was almost vertical before any tension was felt. Day of purchase I immediately had issues!! The engine management light came on not 10 minutes after driving off so returned the car to be checked.... Excuse 1: "oh the battery must have gone flat at some point" .....warning light reset. A few days later it lights up again! ..........Car returned again! Excuse 2: " there's an issue with the camshaft sensor, I'll order the part and get you booked in" .....warning light reset. Several calls later after several days was told the part is on back order. In the mean time the warning light comes back on and handbrake still not sorted until I returned again and sat in the after sales office until the handbrake was fixed as it was not holding on a steep hill. At this point getting fed up of being fobbed off I contacted Suzuki dealers and booked the car in myself on 13/3/19. Not needing a car for a few days I returned to pinetree to request a courtesy car which they provided that evening 17/3. I recieved a call on 21/3 to say they need the car back as it was out of mot and provided me with another, unknown to myself until I checked they only provided me with a car that had expired the mot on the 4th ............extremely annoyed I returned the car this evening, vented my anger and was driven home by a salesman as there was no other car available. As I write this 26/3/19 I have yet to have my car returned although they have assured me it will be tomorrow lunchtime. A long read I know but this explains my one star rating. Absolutely shocking!! I will be warning others against buying from them!

Excellent service at Pinetree Bridgend. Rob, Ryanne and Mo were so professional and friendly (Rob makes a cracking cuppa). Thank you all so much - will be recommending you in future. :)

Picked up my car last night and all I can say is that the service from Rob, Rhyann and Mo was nothing but spectacular. Very warm and welcoming, I honestly would have felt bad if I didn’t buy the car! Finally, if you’re ever waiting about and need a cup of coffee, Rob makes the best in the country, FACT. I can’t thank them enough!

I never write reviews but the excellent experience at pinetree car superstore in Tonypandy I received from Darren deserves to be shared. The car I was interested in was at their Bridgend branch, unlike most car salesmen he didn't try to sell me anything else but was straight on the phone and arranged to get the car delivered to their Tonypandy branch for me to look at. The customer service I received from Darren was nothing less than outstanding. From driving me home, offering to stay behind work so I can pick up the car because of my working hours. But most of all his honest opinion whilst buying the car. Well I'm now a proud owner of a car from pinetree and its obvious to me they just don't want to sell you a car and send you on your way. They want you to buy your second, third car from them. Ask for Darren if you visit Pinetree Tonypany, It's the only place I'll be going in the future.

supberb customer care, no sales pitches, very helpful staff from start to finish.

Rhianne in Bridgend what a credit to the company nothing was to much for her helped me start to finish see is amazing thank you for my lovely new car

Rob and all the staff really helpful, did what they said they would, can't fault them at all

My sister bought a car which she loves. As a result of their non pushy salesmen I returned also. Bought a car from Mark again who seen to it every request I had was dealt with. Steve sorted the finance and was also very professional and helpful. Gabby in the After sales was amazing also. Overall a friendly and helpful company and employees Thank you again all and for the jam doughnut

We went to look around to see what was available as our daughter had just started driving. As we browsed we were told by salesman Rob if you need anything give me a shout. No hassle just left to have a look. When we found what we wanted Rob was one of the most helpful and professional guy's and we had no pressure. When we decided that the car was for us we were introduced to Rhyanne to sort out the finance and she was a superstar. I haven't bought many Cars but if I need another one I know where I'm going. Professional. Down to earth. Welcoming and friendly and to top it all really nice guy's.

Fabulous team at pinetree Tonypandy. Very friendly helpful staff, no pressure but there when you had any questions. From start to finish we have had nothing but a great experience, and a special mention for kay in the finance dept. I will hever buy a car from anywhere else. What a positive experience.