Casket was beautiful but not perfect there was several flaws. The biggest issue was the shipper. Was not delivered on time. Several days late and then shipper would not deliver to my business since I don't have a forklift he delivered it down the street to a paint store and the paint store people brought it to me. Was very disappointed in how this was handled.

My mom passed away on Monday morning. We called Monday before lunch to order her casket. I talked to Matthew who was incredibly polite and, when he heard we needed the casket the next morning, personally took charge of the order to make sure that was accomplished. He even offered to split the difference with me to have it be the first delivery of the day. It showed up at the funeral home the next morning before 8 AM exactly as promised. I did not give them five stars because when we talked, he said he would send a new casket rather than the same style that was on clearance. But when it arrived, it had a hand written note stapled to one of the handles outlining a few blemishes and a scratch across the top. And I noticed during the graveside ceremony, that there was a scrub a crossed the lip of the casket in the front. I am assuming this was simply an error in the shipping or warehouse department, but it was absolutely not a new or undamaged casket. However, I believe this was an exception. Their outstanding customer service and concern that we receive it on time would make me buy from them again without hesitation.

I bought a casket online on September 15, 2015. They would always answer within the 2nd ring. After they got the money I would only get the answering machine with messages that they would call back. They never did. Finally after using my phone I called immediately with my friends cell and got an answer within the first ring. I agree that the digs and bangs that were covered with plaster without painting were ok even if they didn't make an attempt because they were part of the discount. The issue was that the top half of the casket lid fell of because it was broken. That's went I figured that's how the dents were made to the lid and not fixed.

I received prompt and effective service.

Bought a casket that was listed on the website for $1,095.00. Had to talk to several people during the ordering process and at the end was told the final price was $1,292.00. When asked why the different price we were told it was for sales tax. We knew they were not allowed to charge sales tax so when we questioned the added cost the sales reps voice became very stern and insisted that's the charge. Obviously we needed the casket and did not expect to price haggle so we let it go. Our receipt shows just the $1,292.00 total. Sales tax $0.00 Shipping $0.00. Really can't explain the $197.00 difference. This company does not list their physical address anywhere on their website or their receipt. I will never use them again and do not recommend them to anyone.

The representatives at Sky Caskets were very helpful to our family during a very difficult time of losing our beloved Mother.The price was reasonable and the casket was beautiful. I highly recommend Sky Caskets.

My choice I made was wonderful and the service was very help full

When contacting Sky Caskets we were under the impression that the caskets were made in the USA. We were surprised to find that they came from China. The sales Manager was nice enough and accommodating . However, I felt both gentlemen that I talked to were too fast talking and aggressive considering the circumstances of a dying brother- in- law. The casket arrived in time, but with part of the bottom siding splintering and places that had to be fixed with a staining kit. I had used a casket supply before for my Mothers funeral and it was a casket made in the USA subject to standards, but I needed a wood casket that had a certain look which they did not have on their website. pricing was equivalent. Would I use this company again? Probably not. I think it's too bad that this industry feels the need to say things such as " I'm only making a 150.00 profit" on this sale to convience some one that they are getting a the best price. (Slightly remenestic of a car salesman). I am aware that these tactics, and aggressive nature of selling will never stop however it strikes me as being really sad.

The casket was fine. I was disappointed to discover that after the funeral a fee for loading and unloading was charged. The fee was a total surprise.

Under the most difficult of circumstances the service was exceptional. Delivery was next day with no problems and arrived in prefect condition.