Chrissie was extremely helpful when I decided to change the model of machine at the last minute. Delivery was very fast I will use Sewing Machines UK again

The delivery was quick and the company helped in some informations I might need concerning the product I ordered.

I had the pleasure of dealing with Chrissie today as I was having trouble trying to get a zipper foot for my rather old sewing machine. I sent photos and serial number, she went off, had a look, found one and uploaded onto the website straight away. I dealt with a human, "NO Bots" involved, emails back & forth, order placed and purchase confirmation all within an hour. She has even printed of an explanation in how to attach with my order. Happy beyond belief is an understatement. They have gained a new customer today.

Quick efficient service and delivery of machine.

I’ve been going to the Gillingham shop for some time now and have always found them extremely helpful. I pop in a couple of times a week sometimes and they always have excellent customer service and can often help with any technical issues that I am facing with my machine. Holly and the team are friendly and I would highly recommend them to anyone. Keep doing what you are doing 🙌🏻

Bought this machine as an ex demo. Oh I love it. So quiet and really good instructions. I am over the moon with this sewing machine.

Staff were incredibly helpful and knowledgable, demo machines to try before you buy, very positive experience.

I visited this shop on Saturday, Tony and Victoria were very welcoming and understanding with my questions. Tony gave me full reassurance my machine was in good hands while in for a service. I was kept updated on the progress made and I will be recommending and using this company again.

Thank you Tony and Holly for all your support over the years. Their customer service is consistently outstanding. I have purchased all my sewing machines from this company for more years than I care to remember. My recent purchase a Bernina 570QE Quilters Special fits me and my needs perfectly. I am very experienced with sewing machines as I use to teach sewing classes but Tony still gave me a very detailed explanation on all the features and how to get the most out of the machine. The Bernina stitch regulator is superb and when doing free machine quilting it is an excellent accessory to have. I remember Tony from when he was a young man and his father too it has always been an absolute pleasure doing business with this company. I was over the moon when they decided to move out of London and into Kent. It’s now easier for me to take my machines for a service as the new shop has plenty of parking. Tony of course will always carry the machine to and from my vehicle, and it is this level of service which keeps me returning after all these years. Thank you all.

I've been a loyal customer of Sewing Machines UK for over a decade, dating back to their Deptford High Street shop. Their expertise has been invaluable to my business. From servicing my machines to providing expert advice. Their support has been consistently outstanding. I've purchased multiple overlockers, industrial machines, and accessories from them, all of which have been exceptional. Their guidance has been instrumental in building my small business. I wholeheartedly recommend Sewing Machines UK for their top-notch service, knowledgeable staff, and high-quality products.