This was my first visit to Sewing Machines UK as I needed a few of my machines serviced. The team are so friendly and knowledgeable. I took in 3 machines and an overlocker. One was a really old machine that was water damaged and they kindly took it in to be recycled. My overlocker was a very cheap model and I had broken it and so they talked me through replacing with a better machine , I purchased a Pfaff Admire 1000 as it is really easy to thread and is a solid machine as I do a lot of heavy fabric making. Part of the purchase was to receive a lesson at the centre and it was completely free and was an amazing session about my new overlocker and I have learnt so much I didn’t know before. I also got a demo of a Brother A65 and Janome HD9 machine whilst I was there as I do want to upgrade later on , so I will definitely be back to get a new machine and also book another lesson with them. The customer support has been outstanding and not something you see much these days , sadly. I would definitely recommend them for sewing machines servicing or buying a new machine. The bonus is there is a little habby section at the unit so I now know where to grab threads and new needles etc when I need them in a rush as most places seem to be closing 😢.

Whilst there were a few hiccups along the way in the end my new machine arrived and I'm very pleased with it. Holly was very helpful with my phone inquiry, I would happily recommend this company 😊

Used this company for years & spent a lot if money with them without any problems at all however, I recently rang due to having a fault on the 2nd machine I’d purchased from them & could not believe how rude the girl was that spoke to me. I had told her I’d tried some of the tips that Tony the owner had given me to release things and she basically laughed at me telling me I obviously didn't have a clue what I was doing. The girl never paused for breath in her reprimanding. When I spoke to the owner a few days later he explained it was his daughter & therefore he stuck by what she told him & that he didnt care how I had been treated. I felt so upset by the owner telling me this that I had no choice but to end doing further business with them as clearly the customer will always be in the wrong. There lies the problem of employing family I guess, their fabricated versions are more important than your customers you’ve had for years…good luck with that maybe that attitude is hereditary 🤷🏻‍♀️ Before you told me it was your daughter (which I now understand is the reason why she was so comfortable in her abuse) I told you all calls are recorded and offered to let you have a listen to gage this member of staffs behaviour…you refused to listen…I rest my case. Edit NEVER have I not paid for work!! If that were the case I would not have been a customer for so long…stick to the truth This review is fair and accurate An apology and a promise to do better is what was lacking!

Yet again another amazing quick delivery, always a pleasure to chat and shop with them, highly recommend

Even if a product is delayed, they kept me updated on every step.

After having a horrendous time with Singeroutlet customer services, what a refreshing change to deal with a company that are friendly and helpful. My machine arrived within 3 days... ( two of which was the weekend) the machine was perfect and just what I wanted.

Fantastic people. Helped me resolve a problem I had created for myself. Exchanged an item without fuss and very quickly. I would highly recommend this company to anyone looking to purchase from them.

I decided to get a new sewing machine so ordered on line picked it up next day . Fantastic ranch of machines . I have used them for machine service which was excellent (new machine was an indulgence)

Excellent service and fast delivery

great info on machines