Phoned bathroom planet first and explained what I needed,then I ordered what was required on the internet.First class service, thanks.

Great service from start to finish. Was bit disappointed as there were couple items that were unavailable after ordering. However that was supply issue everywhere not down to this company. As soon as item was available they contacted me and delivered straightaway. Would definitely recommend them and also when doing my ensuite next ,will be going back to order

Website misleading with delivery time scales. Once paid and money taken out of bank account within minutes. What was advertised as 5-7 working days was actually 4-6 weeks. Disappointing.

Great service and product, very efficient

Good product, great service

Unfortunately the product was not in stock so we cancelled the order. Funds have not been credited back as yet despite assurances it would be done imminently

Spot on great product and service

I ordered a Shower Tray from Bathroom Planet on 31st Jan 2022 for £408. It showed as in stock on their website, with an estimated delivery of 2-5 working days. The following day, I received an email stating that the item was out of stock and would not be back in stock for an estimated 4-6 weeks. Had I have known this at the time, I never would of placed the order. I was given the option to put the shower tray on back order, or receive a refund. I chose the refund due to time constraints for my project. 1 week later and I had still not received a refund for my shower tray. I emailed Bathroom Planet and advised that I was unable to purchase another shower tray until I received the money they owed me and asked if they could process my refund that day. I received a quite abrupt reply from Bathroom Planet, stating that if I read their terms and conditions, all refunds will be processed in 14 working days, and as I cancelled my order on 1st Feb, they have until 18th Feb to refund me. They went on to say 'We shall process your refund paper work today and this shall be added to our payment run on Friday 11th February, this shall be refunded within 9 working days'. My question here is, why was refund paperwork not processed as soon as I cancelled my order?? Given that the error was on their part (selling an out of stock item and not being honest about the lead time on their website) I think it is unacceptable to make a customer wait 14 working days (or longer) for their money back. This company is underhanded, untrustworthy and deceitful and their accounts department are a liability. I urge anyone reading this review, DO NOT TRUST THIS COMPANY! I just wish I would have read the reviews before wasting my time and money.

great, re sent and undelivered item promply

Perfect, delivery on time, delivery men very helpful.