Excellent fast delivery great service

Great service, and products.

Good products, good service.

Excellent service and thank you

great service and great product

I have received damaged basin unit but the communication and replacing afterwards was without any problem. Things can happen but important is how people are treated when something is not right. I was worried that I will be waiting days to replace it but was very quick. I can recommend this company.

I placed my order with Bathroom Planet as it appeared that they had all the items that I needed for my new bathroom. I could have shopped around for individual items and maybe saved some money but didn't want to risk getting incompatible mismatched things such as a bath panel from one company and a bath from another. Having placed an order for a bath, bath panel, shower screen, inset basin, toilet and vanity furniture I was informed that the vanity furniture that matched the toilet and inset basin was not available. I was further informed that in their T&C's a refund would not be immediate. At that point, I didn't worry too much as I could get the vanity furniture elsewhere. Within their stated 7day delivery period, a delivery was made of the outstanding items except for the bath. After chasing and waiting for a reply and then getting a second delivery after another week a set of bath support legs was delivered but still no bath. I chased again and after a few days was informed that they did not have a bath and it would be at least 6 weeks before one was expected to be 'in the country'. I then started to worry that I had been sold a panel and screen that were only suitable for the style of bath that I had ordered and that I would have to wait for an indeterminate length of time. I made enquiries locally and found that I could get the bath but at a higher price so I cancelled the order for a bath with Bathroom Planet but had to chase them for a refund. I felt that Bathroom Planet had been disingenuous with me and their practice of selling me incomplete items to be 'sharp' and dishonest. That is why I have rated their performance with only 1 star.

Ordered a toilet seat on October 10th. I was then told that it was out of stock, so requested a refund which they said they would process. Its now 23rd October and I am still waiting! NO REFUND!!

Delivery was as promised on website (which is a rarity these days). Product as described, all good

Very helpful phone service as I was searching for a particular product & the sales assistant informed me of major delays & assisted with a suggested similar product. I placed an order on-line & the website was easy enough to use. I received an email with notification that one product was being delayed, however there was no notification as to when may be delivered.I'm guessing they were still waiting to find out themselves but was a little uncertain whether I should arrange an alternative. All worked out in the end.