After ordering, the company contacted us to say our goods were not in stock and would take 4 weeks. We agreed to wait. In the meantime the company went into liquidation and we have not had any contact or received our money back. We have had to re-order elsewhere at even more cost.

Never buy from this company they fake. They told they deliver my bathroom units in 2 weeks in July took my money never heard from them. We are in end August have emailed numerous times and called them they don't answer.

You NEVER GAVE REFUND as you couldn’t get my order you let me pay said you were refunding I chased several times now you say you are in LIQUIDATION so still trying to get refund!!!!!!!

Gone bust. Im down £400. Do not buy from these c&unts. Google bathroom planet insolvency. Companies House list a piece of useful information

Ordered a solid brass towel rail, never arrived. Requested a refund, never received. It's been months of back and forth emails with nothing to show.

Same experience as most people here. Ordered goods, they delayed the delivery and offered a refund which I agreed to then the refund never came. They are now in liquidation. I have contacted the liquidation firm and my credit card provider. Is there anything else we can do?

Ordering and delivery very efficient

Waited a month for delivery. Two different days for delivery given. order cancelled after 6 weeks with even being notified. Avoid this company at all costs.

I made an order with Bathroom Planet on 01/07/22 for over £2,000, on 05/07/22 they emailed to advise part of the order was not in stock. So i requested for the total order to be cancelled & refunded. I have since sent numerous emails to numerous 'departments' within Bathroom Planet and they keep promising a refund but nothing materialises. We are still waiting 7 weeks after the first request for a refund!! You cannot get through to anyone by phone, its just an answerphone message. Emails are not always responded to in my experience.

This company is in now in liquidation. With the total lack of customer service and underhand manner in which they seemed to operate it's not at all surprising. After a month of waiting for a refund due from a cancelled order we are now over £340 out of pocket. The moral of the story.....always try to gauge the type of company you're about to deal with through review 'trending' and look out for the resurrection of these charlatans under a new name.