Avoid at all costs! This platform is complete failure. Nothing works as advertised, and the customer service is laughably bad. They're slow to respond and when they do, their 'solutions' are ineffective. I'm beyond disappointed and feel completely ripped off.

Disgusted by the lack of professionalism and efficiency. The platform is poorly designed and not intuitive at all. I've encountered numerous issues, and the support team has been no help. They don't seem to understand their own system! I would give zero stars if I could.

Terrible service! The platform is riddled with bugs, and customer support seems to have no clue how to fix them. I've lost valuable time and money on this service, with minimal to no results. High frustrating and not recommended!

This platform is a massive disappointment! Promised a lot and delivered title. The setup process was a headache, and their customer service might as well be a brick wall. After weeks of trying, my engagement has barely budged. Save your money and go elsewhere.

Horrible experience! The user interface is a nightmare to navigate, and the features are subpar at best. I've seen no improvement in engagement, and their 'fast support' is a joke-slow and unhelpful: Completely overpriced for what you get. I regret signing up and advise everyone to steer clear of this platform.

Absolutely disappointed with this service! The platform is clunky and confusing, and it took ages to see any tangible results. For the price I'm paying, I expected much better. Customer Support is practically non-existent, and when they do respond, it's nothing helpful. Total waste of money and time!

The service felt a bit too good to be true, and these are the main points how Upgrow not only failed to deliver, but caused a lot of harm, insult, and one of the worst customer experiences ever. 1. Fake followers. First of all, there's a pattern with the followers that gives away they're not real. The profiles state where they're supposedly from, and one or two things they're "into". The profiles are private, they have only few or no followers, but follow tens/hundreds/thousands themselves. And no, it doesn't get better in a few weeks, as they say. I stuck with the service for several months, and I just kept getting these fake followers regularly, nothing more. Another proof is Instagram's own analytics: Look into the analytics panel to see where your followers really are from. My followers' profiles stated they were predominantly European (Italian, French, Spanish, etc.), but Instagram analytics showed zero followers from these countries. Instead, the only nationality / country that kept growing with the follower count, was Bangladesh, which means that's where these "followers" are created and maintained. Whether they buy these fake follower as a service, or produce them themselves, I don't know. 2. The worst thing is that they would not admit to this, instead provide vague, but seemingly overly polite answers, that would still completely ignore my findings. For example, I asked them in several occasions about these clearly fake followers and why Instagram's own analytics show completely different data than theirs, to which they would always reply, but never provided any concrete or valid answers. This brings me to the third insult: 3. Their service includes a dashboard, claiming to show statistics on the follower development, but it doesn't take long to see there's not much real data there. The timeline and the count is accurate, but the follower locations, and several other follower attributes have nothing to do with reality. For example, the alleged country split, along with at least two other metrics, would remain the same even after my follower count had multiplied several times (top-5 split always 40%-30%-20%-5%-5%). 4. Finally, as they realized I'm not buying their explanations and empty promises, they decided to quit my Upgrow monthly payment plan and offered a refund once I had stated I will write reviews to indicate the true content of their service. The refund would have been the first thing they did right, had it not been for the purpose of preventing me from sharing my experiences.

Can’t get ahold of customer support if you want to cancel I ended up filing a claim with my bank against the company for fraudulent activity, there is no way to cancel your subscription yourself be aware of this before giving these scammers your money

This platform is a trainwreck. It's supposed to make social media management easier, but it's done the exact opposite. The system is full of bugs, the user interface is a labyrinth, and the customer support is a ghost town. Stay away if you value your sanity and wallet.

Do not sign for this service! It's total scam. The platform is non-functional half the time, and customer support does nothing to resolve issues. I've lost time, money, and patience on this useless service.