Solar panels
So we had a meeting about the solar panels , everything sounded brilliant and easy and that we would be kept in contact the whole way. Told as soon as they are fitted I’ll personally be in touch to come and show you how everything works and that they would come and sort out the switch over …. It’s been weeks now since they’ve been fitted and we’ve heard nothing!! Please don’t believe everything they say because it’s not happened. The installation went smoothly apart from the scaffolding part , supposed to contact us about a date and time to turn up , never happened ! Just turned up and expected us to accommodate them , also had damage to my property when they dismantled the scaffold . The fitters were very good though , very polite and there the only people that have actually showed us a 5 min tutorial!! To be honest there the only reason I’m giving 2 stars or it would be 1 ! All in all I’m not particularly happy about how the whole process and genuinely feel like I’ve been lied to . Basically they’ve bought it now , move on to the next customer, that’s what it feels like. Would not recommend, put it that way.
Top solar panel installation
Clarification of all sale details and workmanship was carried professionally Everything was made clear to me Not the cheapest but worth knowing you have guarantees and security on such a expensive project
Brilliant service from start to finish!
Brilliant service from start to finish! (The whole process took just TWO weeks) From the day of the quote (many thanks to Andrew Smith for all the information he provided!) to the installation - can't fault the Project Solar Team. Scaffolding was erected Thursday 08.08.2024 and the installation team completed the work Monday (12.08.2024) afternoon - arrived on time and were absolutely wonderful. Best experience I have had with any contractor carrying out works at my property. Quick and efficient and very tidy! Highly, highly recommend this company if you are thinking of having Solar Panels fitted.
A positive experience
There has been great communication from start to finish. The sales team have been thorough, professional and efficient throughout the process. The scaffolding team and fitters arrived on time, worked quickly, were tidy, polite and friendly whilst working. The app and the system seem easy to manage. I am 2 days into having the panels so I cannot comment anything longer term but so far so good.
I had a few red flags with this…
I had a few red flags with this company, they want to get you installed and move on as fast as possible. 1. They move too fast for you to process the information they provide 2. There’s a miscommunication amongst them and the companies they deal with. 3. They’ll harass you with north of 5 calls a day. 4. Once cancelled they have their sales rep call you, to change your mind, they encourage you to ignore some aspects of information. 5. After cancelling a second time the deposit did not arrive within the 14 days, they seem uninterested in correspondence. 6. Finance over 15 years for the sum of 32k almost 3 times the cost of other reputable companies.
Excellent service from start to finish
Found the SPF website whilst browsing the solar options out there. They contacted me and arranged a visit, Reece was very knowledgeable on the subject and the equipment. The projected returns on the system were a pleasing ‘shock’. The system was fitted 12 days later, scaffolding erected day before, equipment delivered on the morning of fitment, 2nd team arrived to install panels and then closely followed by the electrician. All wires and equipment were installed to a high standard. System was up and running by 17:00 on day of fit. Currently battery is 100% with about 5kw going back to the grid! Will look forward to seeing what my next energy bill is?
Amazing service from initial online…
Amazing service from initial online query form to installation and after sales care. Very informative and helpful throughout. Always respond to emails and return calls. A fantastic team and an amazing product, the installation team took great care of the property and explained the use of the app. Highly highly recommend.
Everything made very clear
Everything made very clear. Everyone arrived on time and everything worked first time. My house was left very clean and free of mess. I would recommend them to anyone.
When things go wrong
The installation was slick and the system has worked reliably over the last year, but what impressed me was how they handled a generation shortfall for the first 12 months. There's a guarantee of a certain amount of PV generation, and I was 10% below. I raised this as an issue with them, and they installed additional panels, at no cost, promptly and with no fuss.
Good service from all concerned
Good service from all concerned, from sales, scaffolding team, installation, electricians and office staff. Particular shout out to Gurpreet in sales and Scott the electrician who were both excellent. Not the cheapest system we looked at, in fact the most expensive, but seemed by far the best. Very happy so far.