great job of installing solar panels
great job of installing solar panels, quick and easy. generating power straight away. more people need to do this, it isnt that expensive overall. Rep was very passionate about the system. App is very good as a UK company, team need to be wearing company logo shirts and show they are professional. I am also in the service industry, standards need to be set and adhered to. As a UK company, need to have teams local to area! team had to drive over 2 hours to get to location. more could be done to run through system and how it works, rather than over the phone, when they left to go home. still recommend getting system
I had Solar fitted!
I had Solar fitted! From the start I had contact with lovely people. Brian (the surveyor) came around and we discussed what would be possible for my needs. He made sure I was happy with what I had decided on. He explained the options for payment without any frills. Then I was given options for the date of installation. The main office was very helpful and made sure I was happy. The scaffolding company put up the scaffolding in a very short time and leaving everything clean and tidy which they did a couple of days before. The day of the installation the lads (Ted, Aidan and Harry) turned up on time well presented and they worked neatly and quickly. They were done by 12 O’clock! I am so happy with having decided on getting solar and the whole team at PROJECT SOLAR were fantastic. Highly recommended.
Probably the worst mistake we've ever made
Please please be very wary of using Project Solar, we were talked into installing a system worth 24k all under the pretence that this system is likely to make us over £200 per month. We relied on these facts and figures to proceed with the installation.. We were incredibly nervous as I admitted that understanding electricity usage is not my strong point but if they could reassure us that we would be making somewhere around those figures we would be happy as this would be needed to pay off the finance. We were reassured twice by different people. We have now had solar for 9 months and embarrassingly we are making around £15 a month after paying for the electricity we are using to charge up a humongous battery (which they upsold to us on the pretence that this is what would allow us to make the figures they are estimating) we have raised a complaint.. This was dealt wholly via email,no telephone or personal contact from anyone only to have a letter sent with a copy of the contract where we had signed to say we acknowledge electricity tarrifs can change. ( to the extent of a £180 difference?!!!). We are in the process of taking our complaint further with the ombudsman but wanted to warn anyone else who may be taken advantage of by this company. Their facts and figures are so so far off what we are actually making which begs the question what was the point of them?? We are fortunate enough to have savings we are using to pay off the loan every month but anyone else could be left in financial ruin commiting to a £300 month payment when they are only making £15 of it through their solar generation.
Verified
We had a great experience with Project…
We had a great experience with Project Solar UK. They installed solar panels to our property and managed the installation in a very professional manner from start to finish.I would highly recommend Jobin Jose who carried out the Survey and ensured everything went smoothly throughout the whole installation and was very thorough in his communication throughout.
From start to finish
From start to finish, this company have been amazing. We had our first meeting with Adam who was friendly and informative. He then gave us time and space to think over everything we had discussed. Did not feel pushed into a sale. Communication with head office has been wonderful and they have reassured that they can be contacted at any point. Installation was fast and effective, they arrived just before 10 and were all finished by 2. Was shown how everything was set up and how to use the app. Really friendly company who have made us feel valued from the moment of contacting them.
All of the staff were really polite
All of the staff were really polite , very professional and informative . They went through everything with us and explained very clearly, the roofer Steve told us everything in detail. The electrician Dan was very knowledgeable neat and thorough. They were both very tidy workers, when they had gone apart from the obvious you couldn’t tell they had been. The gentleman who delivered the panels etc was. equally as professional
Perfect Service, Perfect Installation, Perfect System
Having purchased an EV for the first time we looked into fitting solar panels as a further step into green energy. We looked at about three suppliers and Project Solar UK stood out from the crowd by some significant distance. There was a very thorough survey where everything was explained in great detail and while this was the most expensive by some way of the three, it was clear that it would do exactly what we wanted it to whereas the other two would not operate sufficiently well to meet our expectations. The system comes with very impressive guarantees. There was no pressure to buy, but a significant discount was offered if we made a decision that day. The surveyor was however happy to sit in his car for an hour while we discussed and made our decision. Having signed up, everything proceeded extremely smoothly and the panels were installed the following week. I have to say I have never seen such diligent, careful and skilled work as was carried out by the installation team. The weather was pretty awful and we have a very steep pitched roof but they managed it all in a day other than fitting the bird netting which they came back a couple of days later to complete. The scaffolding arrived on time and was taken down promptly once all the work was done. The surveyor helped move us onto Octopus Energy and one of the team at the office got the papers through very quickly so that we could start selling our excess energy to the grid. In this day and age when so often things don't go as they should, the whole experience was first class as has been the follow-up since the installation was completed. The customer support and care is first class and I would not hesitate to recommend Project Solar UK to anybody considering the installation of solar panels.
Amazing customer service
I recently had the pleasure of working with Project Solar for the installation of solar panels at my home, and my experience was nothing short of fantastic. From the initial consultation to the final installation, every step was handled with professionalism and a keen attention to detail. The team was incredibly knowledgeable, providing clear and thoughtful answers to all my questions, which helped me understand the benefits and logistics of going solar. They made sure to tailor the system to fit my specific energy needs and budget, ensuring I got the maximum benefit from my investment. The installation process itself was seamless and efficient. The technicians arrived on time, were courteous, and worked diligently to complete the installation ahead of schedule without sacrificing quality. They were respectful of my property and left the area spotless once the job was done. What truly set Project Solar apart was their exceptional customer service. They followed up post-installation to ensure everything was working perfectly and that I was satisfied with the system's performance. The team's dedication to maintaining a positive customer relationship was evident and much appreciated. Overall, I highly recommend Project Solar to anyone considering solar panel installation. Their expertise, commitment to quality, and top-notch customer service made the entire process smooth and satisfying. Joining the renewable energy movement was an excellent decision, and I am grateful to have had such a stellar company guiding me through it.
Very good service and neat and tidy…
Very good service and neat and tidy installation team
Well organised
Well organised tidy and great follow up loads of support would recommend to all