They have canceled my order due to "a price bug". Yeah, sure. They have just wanted to collect customer data and gain some popularity. Do not recommend.

towary wadliwe reklamacja przebiegla niekorzystnie, szkoda nerwow na ta smieszna firme, kupujcie u innych

commandé 1 câble ethernet et après 1 mois toujours pas de livraison et aucune communication. J'ai l’habitude de travailler avec des exportateurs chinoises, mais ça ? c'est du jamais vu. Vraiment pas sérieux et à éviter.

Ne pas acheter chez ce vendeur Colis acheter chez Cdiscount mais jamais reçu

Ordered 7 months ago. Never received anything. Focal price reaction: please be patiënt. I lost my money, so my advice: never buy at Focalprice

Waited two months for my Elephone to arrive with constant messages to get updates even though payment had been taken by them on day one. They have no customer service. I needed to use the warranty 3.5 months in to receiving the phone and I am now 6 months in to receiving the phone I still haven't been able to use the warranty. They won't call me, won't escalate the issue, won't assist in using the warranty but to my every message they respond saying I am almost out of warranty. Well yes I am now thanks to them not doing anything for over 2 months of me constantly messaging them!

I bought a Jiayu s3 cell phone from focalprice. Everything went right. Shipping and trace tracking on time and the item in perfect condition.

Terrible company, warn others. No customer service. Selling products that do not and cannot work in the UK. Bought XiaoMi Running shoes, The app platform can only ever work in China, but they are selling these on the uk site. I bought a pair . I even got onto the manufacturer and they where very surprised to find that Focalprice was selling these as they confirmed that they where not for the UK market only ever China. They can never work, a complete waste of money. When I had conversations with them, their attitude so arrogant, basically hard luck. Go away. If you want very very slow deliveries, rubbish quality, goods gthat can never work in the UK and non existent back up. Use this company. Never again.

5 months later…no package, no money back. Focal price reaction: ‘We can refund you as soon as we received the returned package’ ...Sure.. after 5 month waiting ? My opinion: Incompetent company…better throw your money into the swamp instead of buying at focalprice.

Overdue on this and extremely sorry. I ordered a Zenfone 5 back in June and was amazed they first insured I was actually the person on the card and intended to order this phone. Not many places care on orders over $100. They did, then promptly sent my order out as asked. I had to sign for the package when courier(DHL) delivered it. Was wrapped well enough to avoid any kind of damage Of course phone works beyond reproach and the price beat everyone else by least $50. I will definitely order from them again.