The installers were very professional. They did excellent job with the installation. Just a few things I wish were different, the seat to be a bit wider, also when you turn on hot water, after a few minutes, it decreases the temp to around 82 °. The Jets are wonderful on those body parts !! We are so glad we purchased this unit.

Nice tub!! Can’t use it !! Not enough hot water Salesman Michael Iona said our 32 gallon tank was enough hot water Now we find out we need a 50 gallon tank !!! Installation also rescheduled several times by company Total price $15,433

It takes time to wait for the part you need to arrive because it has to be shipped to you. Otherwise my service technician was very helpful getting in touch with us and quickly getting the tub repaired. The biggest complaint I have is this was a manufacturing defect. Didn't expect the tub to fail less than a month after being installed.

Have waited 5 weeks and now have to wait an additional 2 weeks for installation of safety shower. We have operated in good faith by putting down a downpayment and just want answers to our concerns. We don't believe the reasons for the delay...sounded fishy and can't be verified as it is impossible to locate anyone involved with this business. The salesman has not returned three calls since our concern. Beginning to distrust this business.

The installers were very quick and kind, however, I need to contact them because the caulking has come loose on part of the tub walls. Also if our friend had not needed a walk-in tub so badly we would have never paid the kind if money.

All good, expect for minor issue, the caulking in one area has shrunk and cracked.

The gentleman who did the work were very good and easy to work with. If I needed to get another unit I would use American Standard again.

SALES PERSON: VERY INFORMATIVE. INSTALLER : EXCELLENT. COMPLETED THE FIRST TIME (THE ONLY NIT-PICK I HAVE IS THAT HE ADDED BREAKERS TO MY ELECTRICAL PANEL, MOVED OTHERS AROUND, AND NOW I'M TRYING TO FIGURED OUT WHERE THE DISCONNECT BREAKER FOR MY GARAGE DOOR IS). THE WALK IN TUB IS WORKING FLAWLESSLY. GREAT JOB!

My project started as an well oiled machine, the sales person was spot on. Day of construction was rushed, a project that should take two days took a long 18 hours. The private contractor that did my shower install had good intentions but cut corners in getting my project done. American Standard did not set him up for success, they did not provide him with the right parts and he had to improvise. This rush job resulted in a comedy of errors, missed caulking, mismatched master control finishings, etc. Shower materials off gas, resulting in keeping a window open24/7, shower head hose failed in under a month, leaving the shower inoperable. The employees that we've worked with are very nice and responsive in a timely manner, however, we've had to call often. In one month after installation, we've had 4 calls for a shower head issue, in addition to other things. Yesterday, I called AS service desk, and was told the independent contractor has 72 hours to contact me, during this time I'm with out a functional shower. We are disappointed in the quality of the materials used, specifically the shower head. After spending $12,000+ I expected better. Unfortunately I cannot recommend American Standard.

Great folks from start to finish!! Sales to service was top notch