At first we enjoyed the walk in tub and all its features. We had an adjustment problem. A part was ordered. It's been sitting in our home for over a month. A service technician can't seemed to come to our home to replace the part.

the men who installed the tub were great. The installation was perfect.

We did some research before we decided on an American Standard Walk-In Tub. The research really paid off. The installers were knowledgeable, caring and so very efficient. American Standard is everything that they promised. Customer service is still alive and well at American Standard. We are so very happy that we made the correct choice.

Salesman needs to be a little more realistic on what to expect during installation. Outside contractors need to be a more forthcoming with their services. Clean up could be better. I now have to hire someone to repaint and repair walls. Also need to have floor at bathroom doorway and master bedroom repaired along with some woodwork that was damaged. Company did contact me and offered a small compensation. Love my tub just wasn't expecting the extra repairs.

The crew that did the installation were supper I used to be in that business and they were the best I’ve ever seen

Love the tub but would make changes to design, but still does the job.

Lack of comm. between sales and install crew left me with a bit of a mess to deal with.

I had waited quite a few years , back surgery and two knee replacements before I finally decided to get my walk-in tub. I was so pleased that I only had to wait a few weeks before it was installed. The team that did the installation was fantastic. They were careful to keep things as clean as possible and were very thorough with details. The design of the tub makes it very easy to get in and out and will be just as easy if I become less agile as I age. The only thing that would make the tub better would be having more room to be able to stretch out and relax rather than having to sit up so straight. I am enjoying being able to take a bath again though.

My only complaint is I think my shower door was put on wrong. Door should open left to right not right to left.

Mostly it is great. I don’t know how many gallons the tub holds, but I run out of hot water before it fills. This means I take lukewarm baths, yuk. My water heater is 50 gal, but this is a hard water area, I have no idea how to handle this issue. I do have some questions about the bidet/toilet. Where do I direct these?