Just adding some further feedback. If you have genuine complaints to raise with Seven prepare yourself for frustration. Key questions are dodged, brushed over and answers are poor. Little recognition is made of concerns of positive action taken. Encounters leave a bad taste in the mouth.

Kevin came to our property to touch up water damage to the roof. Absolute lovely guy, so friendly throughout and even taught me a few things and advised me on paint and primers whilst he was here. Nothing was too much of a problem for him- would highly recommend and If I needed work doing to a property going forward I would certainly contact him. Many Thanks again!

Very quick and easy process to report a problem. Emma Loth was polite and efficient in organising what day the contractors could visit and the issue was resolved by Kevin and Lee (I think?) who were both friendly and helpful. Thanks!

The response was really fast from seven capital & the issue was sorted within 24 hours. Many thanks to Ms. Emma Loth for her help.

Had issues with my toilet and sent an email. Really glad to see a quick response from Emma Loth. She's the best in communication and updating me every time.

Recently had an issue in the property, reported it and got a response within 20 minutes of reporting, Emma was very helpful and possessed good communication in keeping me updated on when the contractor will attend and sent one out within an hour of reporting, thank you for your help!

Had hot water issue on Friday, the electricity smart meter indicated the heater was not drawing current but the agent insisted I must complete a meaningless troubleshooting which takes 2 hours. She assured me she will instruct the contractor as long as I can reply her the result in the same day before 5. Replied her at 4:45 pm, got no reply, she was already off. Phone line is closed on Sat and Sun but weirdly the phone recording says the opening hours of Sat and Sun is 10 am to 4 pm. The agent replied me on Mon and the repair was done on Tue. Could have been solved earlier if the agent understood a heater cannot heat water without electricity and kept her promise to instruct the contractor in the same day. Had to take freezing cold shower in weekends where the temperature was 4 degree. ============================ Updated, changed from 2 stars to 1 star: The quality of the building and the apartment is horrible, within the first two weeks I have found many issues. They are listed below. Apartment issues: 1. Hot water issue stated above. 2. Water leak below basin, a drawer is damaged due to this. 3. A GU10 LED light is broken. 4. Loose wiring, knock the ceiling and the light will flicker. 5. Ethernet socket is not aligned and is unusable. 6. Intercom not correctly programmed and is unusable. 7. The quality of painting is horrible, easily dissolve in water. The worse quality I have ever seen. 8. Smoke alarm is installed next to the bathroom, triggered by steam after taking shower. 9. Many other minor installation issues, if I list them all this review will become unreadably long. Building issues: 1. Almost all doors are one-way, you can only exit but cannot enter. 2. Doors in car park don't lock. Issues above can be easily found so apparently they don't run any test. Most of them are fixed but don't expect it will be a report-and-forget experience. It is your responsibility to carry out troubleshooting and contact the right department for different type of issues. The time I have spent in mailing, document reading, phone calling is uncountable. If you have rented or bought an apartment built by SevenCapital, be prepared for the coming journey. I planned to buy a property in the next year and SevenCapital is definitely something I must avoid.

I am amazed with the after sales service from seven capitals, they follow up very closely and I can feel they are really care the customers, especially thanks to Caitlin MacDonald. She gave us great suggestions and solved problems quickly! Very efficient! Thank you very much !

Emma was very helpful and efficient

I am happy to say that Seven Capital is very well represented by Caroline Ellis. From April 2020, when she introduced herself, until now, Caroline has been very helpful in ensuring we are properly informed and advised. She has consistently kept us in touch with the progress of the build and sent photos, which really help as we are not in the UK at the moment. Whenever we have questions they are answered within hours not days! We await completion soon and are certain of a smooth handover and the same friendly and professional post-completion service should any need arise. Thank you Caroline for your exceptional service.