After filling in forms online , money was deducted from my account yet error message was given and have not received confirmation of tests ordered

SCAM SCAM AVOID No reply no test received nothing

stressed, I have called you all e-mailed twice no reply, please email my correct number to fill into the passenger locator form, and the correct post code to track my package. Penelope

Ordered a test from here and on reviewing the email realised address was somehow wrong. Website states to contact them within 48 hours to change address. I contacted within 15 minutes. Response was that it was too late! Strange thing is that the test never arrived at our neighbours house and they will not refund me. So have had to order test with another company whilst on holiday. Hugely stressful and expensive. A company clearly taking advantage of customers at this time.

I wasn’t able to use the test as they didn’t send me a reference number upon placing the order. I had to order another test when I realised that the night before my flight. I asked for a refund, which was to considered. I have emailed three times since it hasn’t been issued in 6 weeks and they simply haven’t responded to my emails.

Tests arrived and results received within the given time frame but it is almost impossible to get hold of the company and they do not update you via email as they say, you have to constantly log on to check the progress of your tests

This is the worst Web site I have ever come across. I purchased day two test kit online from this site and was expecting a reference number to complete my passenger allocation form which never happened, i called several times but to no avail. I had to purchase another one from a different site. Came back to London thinking the test kit will be in my post but never came, I have sent several emails and phone calls but to no avail. They are not genuine.

Awful, l had to buy another test as Kode was not working!

terrible service, failed to dispatch on time or meet any of their SLA"S

I definitely do not recommend. Even though you paid the fee, the reference number they gave is invalid. There is not a single person to answer you when you call or email. I paid you £74.99 and you put me in a very difficult position. #7775 order number. I want my money back.