I had some issues with shipping jess saved me i will keep you posted but so far 5 stars !!! thank you Hismith for the incredible customer service =]

This is now my second time making an order paying for it and still has not shipped. My first ordered I paid for expedited shipping and well after the wait wait and finally getting in touch with someone my order was shipped but no refund on my shipping. So this time I did not pay for the expedited delivery and yet I waited over a week then wrote them and they sent me a tracking number and upon checking it is still not shipped. They do have a great line of products, however if your looking to have what you want and pay for go threw somewhere else. This is a horrible handling of shipping.

Wanted to share this review with anyone wanting to purchase a great product from a company with amazing customer service. My gf and I were researching and debating on what product to consider. And after all the reviews online. It always came back to this site and their products. And not only is the product amazing. But the customer service was beyond exceptional. As they helped me walk through what product was best for us. And helped us every step of the way to ensure we were going to be happy with attachments and the machine. Would definitely recommend the site. The company and their products. Top notch everything. :) thanks again Hismith.

DO NOT BUY!!! I ordered April 25th its now May 11th and has not even left Hong Kong yet. Customer service is terrible and they don't send a tracking number or shipment confirmation unless you ask for it. Just a terrible experience and I still don't have my machine or know if and when I will get it. I will update once I actually get my machine. EDITED TO ADD i recieved my machine but after messaging them with a question about one of the attachments they sent me the same generic message they sent the entire time I had been asking about my order instead of actually reading what I wrote they sent me my tracking number again with the same message they sent when I was asking where my package was. Still wouldn't buy from them but I'll give it 2 stars because I did eventually get my package.

OMG I could not be happier with this Machine!! I highly recommend it! And the customer service is outstanding. I needed a part and they shipped it out to me immediately. What a great company. I will certainly recommend them to all my friends!!

So I purchased the new App Control late the 19th of April, AS soon as I saw this site which of course was after the purchase I contacted them right away for the tracking number was told by Jess to email customer service then the only other person the guy told me it was scheduled to ship but no tracking number. I gave it a few days emailed again and got the tracking for delivery on May 4th. A few days later I got a text of another package from DHL scheduled for May 7th.... both packages arrived on together on April 30th. Now the actual machine... putting it together was easy with the exception of the thrusting rod.. getting to the screw and tightening it was almost impossible... thank goodness for multiple size screwdrivers. The Machine works great handles some larger toys as well... hoping to see some updates to the app so it can be used with webcam sites.

I ordered on 4/19 and paid for the express 2-4 day shipping. I just finally got a text from DHL saying it will arrive May 8th. Their “express” shipping takes 3 weeks because it is shipping all the way from Hong Kong not Ontario CA like their website says. Jess that agent everyone else says is so great told me 2 days after I placed my order that yes my order had shipped already so I thought it was stuck in customs, now I find out today, 2 weeks later, that it just finally got picked up by DHL from their warehouse in hongkong. Be weary of these people if they lie about where it ships from, if they lie about how long it takes to ship, if they lie about what country and continent they are in, and they lie to your face saying it has shipped when it hasn’t how can you trust anything else about them?

I put an order in last week and I was surprised when it already arrived today. I ordered the Pro Traveler and a couple of accessories. They came in two separate and discreet packages. One of the accessories was not included with my shipment so I got back on the store chat, which automatically popped up when I was first shopping, and Jess was there once again to answer all of my questions. I simply told her an item was missing and she had all the answers right away without me even having to tell her anything. She knew exactly what it was and had all my order information. She apologized and explained that it was shipped separately and is slightly delayed. I will leave another review once I receive it and am able to test it all together.

Item Reference: HSA15 Upc: 712809887644 Doesn’t vibrate. (VERY DISAPPOINTED)

Purchased items paid for express shipping and have not received anything!. I checked with DHL and they informed me hismith printed a label but nothing has been picked up or shipped. I would not purchase any thing from them until the Coronavirus has settled down!