Great customer service. Had an issue with how I placed the order. Customer service got back to me very quickly and sorted things out promptly.

I was surprised at the quality of the packaging (every single piece is wrapped in plastic, and enclosed in custom cut foam) and at the quality of the machining and assembly. It takes minutes to put it together, and it worked quietly immediately after I assembled it. I have not used it for a long time, but my first impression is that this is a first rate product. Edwin worked with me when there were shipping problems, and ensured that I received the product that I had ordered. Very impressed with both the product and the customer service.

Absolutley worth every penny! If you are on the fence, you should go for it, you won't be disappointed. The shipping was lightening fast, the machine is very high quality and the bag it comes with is perfect. I leave mine assembled and just put it in the closet. It comes with a showercap-like cover for the actual mechanism, so if someone opens the closet, all they'll see is the metal legs. However, even if you can't leave it assembled in between uses, assembly is simple takes only a matter of minutes. The dildo it comes with is also high quality in my opinion. I've seen some reviews by people who didn't like it, but it's a great size and has a wonderful feel if you aren't into the ginormous stuff. I haven't had any issues with the machine so far and have not yet reached to the highest setting, so there is plenty of room to grow.

Did not ship as promised. Then shipped after order cancellation. Then refused to respond to emails. Now refusing to respond to PayPal. Never received order & no refund.

I have to give 3 stars: i cant yet use 2 of the items i ordered because i didnt know the connection wasnt the same as the connectors on the machine. I got lucky that the extension rod had the same connection fitting. Now i have to search the attachments to find an addapter that will allow connection of the 2 items to use dildo's i already have. Other then that i have no probloms & have enjoyed using it.

This has been a terrible experience. It is now in the seventh week and my order has still not been completed. Two weeks after order was made I kept inquiring about why I had not received any type notification on my order. ( By the way you will not find a phone number anywhere). I finally got an email order has been shipped but no tracking number. Seven days later I received a tracking number stating order had just shipped. When my order arrived to my surprise was not what I ordered. (Wrong color). The attachments that came with my order (spring and dildo) spring will not fit anything and dildo was for a cow 10”x6.5”. After sending pictures 3 times they admitted the spring needs another attachment to work and they would send correct dildo. It has been 2 more weeks and still have not received anything except a tracking number that has not been updated in 11 days for spring attachment and a notification that the dildo is out of stock and on back order. I now cannot get anybody to reply to my emails. After further investigation I have noticed that hismith website shows 5 star ratings on this company but not so on other hismith feedback sites. I will update if anything changes.

What a fun toy. Easy to put together. Very responsive service.

I paid for expedited shipping meaning 1-4 days. It’s been a week and I have nothing.

Tbh I think it's great machine but the new "wireless remote" just tacks on 50$ extra dollars and guess what it's complete crap so if your thinking of buying the new wireless remote model don't waste ur time or money just get the model without remote because they are same exact thing only one comes with a piece of plastic an costs more

Original order was out of stock but still listed for sale even after I was notified. They offered a replacement that did not provide the same experience as the original ordered and was reluctant at first to offer a different [more expensive] replacement that did meet our wants from the original order. They agreed to the 2nd option after I indicated I would take the refund. We did accept the 2nd offer but are not enthusiastic about it due to the nature of assembly, etc. Aside from that, support was responsive and the delivery was incredibly fast. I would buy from them again.