I haven’t received anything but got charged a second month. Customer service told me I had to cancel in my account. ( as you have read in other comments, it’s one of the most challenging to cancel.) As of May 2020, this is how I canceled: You need to log in, go to subscription. scroll your screen over to actions, You might have to click edit and it should be at the very bottom of the page under your address (I was clicking around a lot but thats what I remember. your looking for something that doesn’t look clickable and says “cancel”.)

I want to cancel my subscription they don't fit right and I have tried to do so but can't on their site for some reason I have emailed them and they tell me go to manage my subscription and there is no such thing!

Never received the product after two months of subscription. Say they don’t offer tracking numbers on orders but tried telling me that Canada post confirmed delivery. How can they confirm delivery on something without a tracking number? Now they ignore my emails. I’ve begun talking with the police about fraud.

My first shipment in January I was ok with for the price. Of the 3 pairs I received, 2 fit me and 1 was incredibly small. Still, for the money, I decided it was worth it. Next time they took my payment and I didn’t receive any confirmation email BUT the world is dealing with Covid so I let it slide. It’s now been nearly 2 months and I have yet to receive an email confirming my order or my product!! I have contacted them about this but heard nothing yet. Super disappointed as money is tight for most people right now!!!

The thongs are always cute but it explains that you can send them an E-mail with specific requests; I cannot wear fabric other then cotton for my underwear, and I sent them an e-mail explaining that, they said they would do their best to accommodate me...... every pair I've received is polyester, and spandex *angry exhale* so I canceled my subscription.

I cancelled my subscription today. After months of getting nothing but lace when I requested no lace on numerous occasions, I couldn’t continue to pay for a product I didn’t want. The lace underwear rip so easily. I would NOT recommend this subscription to anyone.

I received my second month's subscription so far and I have not had any issues. These are the cutest undies ever!

Purchased the 3 pack in large based on their size chart. Of the 3 pairs I received, one fit, one was super tight, and one wouldn't come past my thighs. All the same brief cut from lacey/stretchy material. The tight pair's cotton liner was only stitched in on one corner. Obviously no quality control. Also, you're supposed to get different underwear but this was literally the same pair in 3 different colors. Cheap. Cheap. Cheap.

Seems as though I have had a very similar experience to other people on this site. I live in Toronto and their office is in Toronto so it should only take a couple days to receive my order, however it would always take at least 10 business days past the latest expected arrival date. When I'd complain they'd tell me to check my post office which is ridiculous because I live in a house and there's no reason the mailman would not just put it in the mailbox. This past month I decided to cancel because I had had enough. After I cancelled they still charged me for May! I emailed them and they said they had had to reactivate my subscription because I had an ongoing investigation open with them for the late delivery of my April order. By that point I had already received my April order so there was no reason for any investigation to still be open. Yet they had never updated me about any sort of investigation. I didn't even know they were still "looking" for my package. They had simply stopped responding to me. After accusing them of fraud in multiple emails and on FB messenger they have decided to just ignore me. I wish I had seen this site before I had subscribed.

Scam...almost impossible to cancel!!!!Dont order!!!!