The internet connection drops two or three times a day.

Amazing speed and clear connection

Paying for 500MBPS to get at most 35 but more like 8-10 on evenings, i have sent 30 emails and calls just to recieve the same scripted answer. It seems others at SOYO are having the same issue, horrible company with horrible infrastructre.

The singles in my flat for WiFi is not very stable, sometimes it’s stopped. My flat address is Flat -Flow 103,12 Friars Walk,Reading RG1 1 JT

The worst of the worst. I belive there should be some legal charges I can press regarding what I am paying for and what I get. Paying for a 500mbps but mostly only get less than 10mbps, gets worse during evening drops to as low as 1mbps, can't literally open a simple html web page. Occasionally I will get up to maybe 100mbps but that will only last a few minutes and then it's back to less than 10 I have called the customer care, my call logs shows over 20 calls, yet they seem to read out the same rehearsed script to me every single time. Please if anyone know what legal grounds I can take kindly advise I am being frustrated by this. I advise anyone who's considering using their service to stay away.

Just had clearfibre installed in our apartment after it was installed in our building a while ago. The engineer Kev was incredible. So polite and explained everything he would need to do, also gave my husband a call to tell us his ETA. Made him a brew and left him to it. It took max an hour and 45 mins. He even had to work around the lack of plug sockets in our hallway and drill through into our spare room which was no problem. Minus the new router attached to the wall you'd never know anything had been done. Kev even hoovered up after himself. 10/10 for the installation. So far so good. Internet is incredibly fast to connect and download/upload speeds are great! Much better than our previous provider. Up to press we are incredibly happy with the service.

So far as a new customer I could not fault Clearfibre.

Prompt service

So far, it works well in terms of speed but breaks a lot during the day which is not ideal.

We ordered and arranged in advance so that when we arrived at our new home, the WiFi would be up and running. We got there and the router doesn’t even work and another one needed to be ordered - made ordering in advance pointless.