I purchased several items of bathroom furniture which were delivered on time , and all excellent quality throughout ,Had a fault with the soft close toilet seat which after contacting Royal bathrooms a new seat arrived in less than 48 hours want to give more than 5 stars well done Royal Bathrooms Many Thanks Keith

Very disappointed with shower enclosure & tray. The after sales customer service was rude and unhelpful. I ordered a curved walk-in shower enclosure and tray, which was delivered quickly and appeared to be ok. But when it was fitted, the recess/hole where the shower screen support foot fits, was far bigger that the support foot itself. I queried this with Royal Bathrooms because my fitter said the support foot must be the wrong one. A replacement was sent to me, but it was exactly the same as the original. The bathroom fitter then rang Royal Bathrooms and spoke to a very rude man who insisted there was only one size of support foot and it didn’t matter that the hole was bigger and would have water sitting in it. His response was “I’ve sold hundreds of these and only you have complained”. The supports at the top of the shower enclosure were flimsy and barely long enough. Had the shower tray not already been fitted and tile round, I would have returned the whole order and purchased elsewhere. So I now have a lovely new bathroom, with stagnant water surrounding the support foot! I wish I had read the reviews before I ordered. Not pleasant people to deal with. I wish I could add photos to show exactly what I mean.

Royal bathrooms served us well , Great quality ,Great service and delivery on all items within days and on time. They proved to be very cost competitive on items prices and delivery. Unlike Victorian plumbing who let me down on many aspects thankfully Royal bathrooms saved the day.

What a super company to deal with. We ordered bathroom furniture and a sink from them. The delivery was quick and the furniture arrived fully assembled and packaged strongly. The quality is excellent and it has been a pleasure to fit. One of the doors had a mark in the front under the protective film, probably a manufacturing issue. I contacted them on Friday afternoon around 3pm and a replacement door arrived at my house 09.15 on Monday. You could not wish for better customer service on excellent products.

PLEASE BE AWARE ABOUT THE RUBBISH QUALITY OF THIS PRODUCTS Rubbish customer service I don’t understand how they are still sealing on the market. Guys the quality of this products is the worst I ever seen please be aware about

Bought some bathroom units through Amazon, arrived in poor condition. Royal bathrooms claim I have to take this up with Amazon? And refuse to take responsibility

Fantastic service, went the extra mile to provide replacement parts for my shower enclosure purchsed 5 years ago. Very happy with the service provided. Definitely recomend.

Had an issue but was quickly resolved. All products arrived safely quickly and as described. Good value too.

Needing to ask a question regarding 1 of the 4 items I required I tried phoning the first three companies on my list only to find none of them accepted calls. I then found Royal who answered my call immediately and although unable to supply my problem item told me exactly how to find it which I promptly did. I then ordered the remaining items from Royal who delivered promptly and efficiently. How refreshing to find a company you are able to speak to!

Poor Customer Service. Purchased a counter top sink unit. Plumber said ‘not fit for the purpose’ - too high for children/short adults!! Telephoned to ask to swap for inset sink. Rude staff. Said I had to email - did twice!! NO RESPONSE!!! Small company - 8 staff - with big website profile!!! Do not believe the 365 days exchange!! In fact, do not buy.