Ordered a toilet which arrived in the correct box but the cistern was not as the box described. It was a different model and did not fit. Royal bathrooms.co.uk response was for us to send the whole item ( 3 packages back), refunded our money then we had to re-order. 6 weeks later new item arrives but it is the wrong model. As plumber already here we decided to fit it anyway. I telephoned Royalbathrooms to explain their error, they insisted that I had to send an email and pictures. Did as requested and explained in the email that we had fitted the toilet, their response ‘we will arrange a collection and full refund. Emailed them again to say the toilet was fitted. Their response, ‘delivery arranged as per our last email’ So they ignored my comments that twice in a row the boxes delivered contained the correct item. They insisted on an email which they clearly did not read and then did not reply to my response. I am a firm believer in praising where it is required. This is definitely not one of those times. They were argumentative, made no effort to listen and did not read what I emailed to them. I have given them just one star as it was not possible to complete the form with no stars!! Absolutely appalling customer service

Fantastic Service. Called about a small mark on a bathroom unit I had bought 11 months prior to calling. They got straight back to me , I sent some photos and within 4 days a new unit arrived. From my experience, Highly recommend Royal Bathrooms.

Ordered shower enclosure . Very good price . Delivered very quickly . Very helpful and polite after sales . Would definitely recommend

Okay this is my experience with Royal Bathrooms although the furniture hasn't been fitted by plumber yet ! Weekend before last i found what I wanted online from a company called Royal Bathrooms but some of the reviews on Facebook worried me a little so I contacted both Royal Bathrooms and a customer who had left a comment who didn't complete her order because of the reviews It just shows you how reviews can stop you purchasing ! After speaking to Royal Bathrooms i went ahead with my order Placing my order was easy I also used a discount code they had running at the time . From start to finish i was kept in the picture about delivery with a phone all day before even though it was a Sunday ! I paid for standard delivery and my order was received in a couple of days The items were packaged well but I had a couple of minor issues with the toilet unit I emailed Royal Bathrooms and sent photos which to be fair I don't think they fully understood the faults but i wasn't happy so the item was replaced no arguing The new unit was delivered in a couple of days with the faulty unit collected at the same time Furniture was of good quality along with toilet pan and basin Items were packaged well with corner protectors to protect those getting bashed wrapped in bubble wrap and then packed in cardboard. You can also follow your purchase online just create an account on their website. From start to finish it has been a pleasant experience and cant wait to get it fitted this week Let's hope that goes as well as ordering/delivery Things can go wrong with items purchased online all I can say is be patient and polite when talking to these companies and hopefully you'll get a positive experience as I did I would have no issues shopping with Royal Bathrooms in the future

Recently bought a back to wall toilet and cistern. Goods arrived within a few days and couriers delivered on time. Slight problem with the cistern meant I had to contact them over the weekend. Communication with them has been easy and the issue solved without any fuss. Happy to recommend the company and the quality of the products. Will definitely use again.

Ordered a new toilet online, which was a smooth and easy experience and delivery was quick and on time. Unfortunately when fitted we had a leak, which was a manufacturer of fault (hairline crack). Emailed pics to Royal Bathrooms and within minutes they emailed back to authorise a exchange (which again was a smooth and easy process).

Bought a shower cabinet from Royal Bathrooms. Did not notice on delivery there was damage to the packaging. Once opened later to install it, it turned out there was damage to the frame. Got in touch with the Royal Bathrooms Support email and they were straight back to me to resolve the issue. I advised what was required and they even checked back with me that I was requesting all I needed. The parts arrived promptly and the cabinet looks great. Equally, the price was right and I cannot fault the product or service from Royal Bathrooms. Well done!

Fantastic customer service dealt with my query very efficiently very pleased

Omg what a fantastic company from ordering to delivery, I cannot recommend high enough, yes we a had problem and it was sorted very quickly. I certainly don’t have any worries recommending this company. I will be ordering more from royal bathrooms.

Had a problem with bathroom unit door but customer service was very good and new one delivered quickly. Nice to see true customer service nowadays. Will certainly use again and recommend.