Ordered a Wall hung Bathroom Vanity Unit & Basin at a very good price. Unfortunately the item arrived with some very slight damage to the inside of a drawer and a slight imperfection to the basin. We could not wait for a replacement so had to install the unit as it was however the customer service we received when we notified Royal Bathrooms was outstanding. Despite being the weekend they went above and beyond to assist and responded to all messages immediately. Whilst it was unfortunate that the unit is slightly damaged, this could happen to anyone and I feel sure based on other reviews, that this is most unusual but to be treated with the courtesy and respect that we have received is incredibly rare these days and I have no hesitation in recommending Royal Bathrooms for good value and outstanding aftersales care!!

Rubbish products and the provide fake a warranty, when you try to get a problem fixed they dont even reply.

I made a mistake by ordering wrong products which I realized some days after when I tried to fix it. I was so anxious about how to explain the problem and to prove situation over the phone. However these people working in the support team are excellent in dealing with my problem. The only thing they asked for me to do is an email with some photographs which I did right away. Within 30mins I received the kindest reply I have ever experienced that they are going to make a refund and arrange a courier collection as well. What a marvelous after sales service they provide! I am so grateful for their unconditional trust in my explanation. I strongly recommend this company to anyone for purchasing bathroom products.

Great service when there was an issue with my vanity sink. Quick response and high level of customer service.

Poor quality items and not interested in issuing replacements for manufacturers faults. Passes blame, seems very ignorant and rude.

Excellent service during the buying process and after sales care. No quibble process with any issues. Very pleased to have brought from this company.

The original toilet seat wouldnt sit up when open and wouldnt soft close. However the replacement had different firiings which were much more substantial and the seat now works as it should

I bought a toilet with a separate cistern, unfortunately i wasn’t able to have them, due to fitting constraints, Royal bathrooms customer service were really helpful, i was able to buy another toilet and they picked up the one i couldn’t use for free. The original delivery was Wednesday and my replacement came Friday. I received super service and they replied very quickly to my emails. Would recommend them to you.

Customer experience superb. In my case I had an issue with a manufacturing defect and the Royal dealt with it swiftly and without fuss. Products ship quickly and Royal is very responsive to issues, often replying to emails in minutes - this is what Internet shopping should be like.

Very responsive and helpful, solved a problem with the initial order quickly and expertly. Excellent quality and value for money as well. Highly recommended. Would not hesitate to order again.