Great company
Been working with this company for years great to work with very helpful and knowledgeable, My contact Rob is a pleasure to work with, Keep up the good work
Quality service from start to finish.
From my initial contact with Geo Greenpower right through to the completed service was a simple and efficient process. Marie kept me informed and managed to reschedule the appointment without drama. The engineer (Arthur) was on site at 0800 as arranged. Carried out a full and effective service on our 7 year old GSHP, identified and rectified a number of issues whilst on site and provided a full written report. Arthur was happy to fill in my knowledge gaps around the system which is a big help. A great company to work with and I have no problem at all leaving a 5* review. We'll be using them again without hesitation.
Really thorough and knowledgeable…
Really thorough and knowledgeable service of our heat pump and heating system by Anand. Much, much better than any company we’d had before. Not the cheapest but well worth the money - you get what you pay for. Highly recommended.
Installation very professional and on…
Installation very professional and on time by Sam Jimmy Ross Frank and Vance - really nice set of lads.
Solar panel fitting
Professional and efficient service
Adam and Isaac came to sort out a…
Adam and Isaac came to sort out a problem left by a previous contractor who is no longer in business. In the space of a few hours they had recognised and solved the problem. They were extremely helpful, very professional and very patient! Thank you!
Great service
Arthur was professional and helpful and took time to explain things to me and also fixed a couple of historical issues - great service
Ground source heat pump,superb 👍
Superb,service and communication. The service administrator Marie was extremely helpful and communicative and the service engineer who came out to service our ground source heat pump was brilliant and very thorough ,I would very strongly recommend the company and the people👍
Verified
Excellent service
Polite, professional, no mess left behind; AND miracle of miracles, legible writing on the report; it is so rare! I only gave 5 stars because I couldn't give 6 stars. Please send these guys for the next service.
Useless Comms - Zero Service
Last year I booked Geogreen to do a service of my air source heat pump. The initial booking in was no issue, however a day or two before the engineer arrived, the service manager, the service manager, emailed to say there had been a problem with my appointment, they would reschedule. Thinking that was that, I arranged to go out on the original day. As I was leaving the house, I met the Geogreen engineer. I told him I thought he’d been cancelled and that I was on my way out, we’d need to rearrange. What followed was a saga of how not to communicate with customers with the service manager, and then the service administrator failing entirely to arrange a new appointment over many months. It made me think that if I ever go into business that it would be lovely to not need new customers or to be able to employ people who turn money away from my company. It was just awful, after email after email and assurances they’d book me in, they just miserably failed. I got it done by someone else, who replied to their email, came when they said they would and didn’t mess me about. You may get lucky with these folks, but my experience has been that if anything doesn’t go according to plan, they just can’t cope with it. I wouldn’t leave my hot water in the hands of people like that. ***** UPDATE **** The day after I posted this review, the company complained to Trust Pilot that I had included names in the review - I have edited them. They didn’t contact me to apologise or explain themselves. They didn’t even contact me to ask this themselves. Ask yourself - do you want to do business with a company who can’t even arrange a visit and whose response to that is stage management and not putting anything right?