Despite not being able to source the fridge freezer that I really wanted, the communications from Appliancegroup.com was really good at providing Email updates and sadly when we requested a refund this was dealt with respectfully and swiftly. I will be going back to appliance group

I ordered a american style fridge freezer on 7th Dec unfortunately due to the climate at the moment it was stuck at Felixstowe.. I was kept up to date throughout this.. I was offered 10% off due to lateness I decided to cancel order within 2 days my money was refunded extremely brilliant service. Customer care was amazing

They have sais they don’t deliver till I give a copy of my bank statement

Ordered a chest freezer on 30.12.20. Received an email next day stating order will be delayed by 3 months so decided to cancel. Refund has gone to cancellation team. Yet still no refund received and emails now being ignored.

After alittle frustration due to back log orders and christmas holidays, order fulfilled in great time and communication from the team and courier service. Would use again.

i have tried to cancel and nobody will even confirm if it is possible!

Placed order on 27/11/20 and still waiting for my washing machine. No update, just took my money and nothing else. Wished I had spent my hard earned money elsewhere. Terrible company. Will never use again.

I’m still awaiting for my appliance to be delivered have had no contact/replies from them at all going to see about a refund really disappointed terrible customer service.

I had been searching online for a new hoover and appliance group came up on google. Prices were really cheap so I took the chance and ordered and the Hoover was delivered in 48 hours. No problems at all.

I wouldn’t even give this company a one star what a shambles avoid unless you want a long wait on your order, be lied to about the delivery of your item and just poor poor communication. I am currently on my 10th email( where I’ve had no response) to try and get my refund. Will never ever use this company again.