Dealt with a very helpful member of staff (Jenny C) via email. She responded to my email very promptly and advised me on the email I had received from pure and explained what I was to do and what would happen next and the new charges very clearly. Happy customer. Thank you for your help.

Entirely satisfactory - pleasant advisor.

My customer advisor name was Paul Smith who went over and beyond to help me with my questions and queries Very helpful customer advisor

Pure Utilities have been beyond helpful and prompt in their response to any queries we had. They strived to provide the best deal and service and it was very much appreciated.

Excellent customer service from Callum McCarthy. 5 stars all round

I was dealing with several enquiries about my account and Paul took me through them one by one, listening to the issues with patience and understanding despite me being at the other end of the spectrum regarding phone communication capabilities (marks out of 10: Paul = 10; myself =1). Within 5 minutes he provided solutions to all my problems and kindly waivered the debt collection charges incurred due to the postal letters going astray (now solved with email billing). Thank you, thank you Paul, you made everything so much easier to deal with!

We are a small self catering business transferring from council tax to business rates and had difficulty in finding a water company who were interested in providing service. Then we found Callum McCarthy at Pure Utilities and he dealt with everything related to getting service established super efficiently. No hesitation in giving five stars for service received

good price on water supply. easy to deal with - quick response to e-mail and in-person phone calls. efficient service - especially switching from business stream! Bills are clear and easy to understand.

Debbie Clarkson was very helpful, professional and patient with me today - thanks Debbie!

DD issue resolved immediately by Debbie Clarkson and was connected straight away. Efficient service.