My son decided to buy a very expensive bike from these guys and then changed his order and then ultimatley cancelled his order, in short, not by intention he really mucked these guys around. The customer service and communication were tremendous and despite H2Gear not benefiting in the slightest I still felt as though my custom was appreciated, you don't get that everywhere I can tell you, I really appreciated their help and assistance.

From start to finish I have had probably the best customer service I have ever had, I was worried at buying a bike so far away but the guys have made this effortless and would happily recommend this shop, can't wait to visit it the actual store when I'm next in London

Ordered a bike online but had an email the next day to say it's out of stock - fine and polite communications but not a great online service.

Excellent experience overall. Good communication. Delivery was as requested with notification on the day of a one hour time slot. Easy to assemble bike. Was well packaged. Been on a 10 mile test ride this afternoon - very pleased so far.

No stress buying - really simple ordering and a very quick delivery service. What more do you want. Perfect

I recently bought some cadence magnets. Whilst waiting for a 'dispatched' notice, I instead received a refund email. I'm guessing their online stock was incorrect and they no longer had the item. No communication or apology. Refund was quick I guess and I didn't have to chase the order.

Bought new carbon cycle on cyclescheme, got free helmet as well, quick delivery and at dealing with enq customer service issues. Brilliant service

Thank you, good communication and decent delivery company who delivered when they promised on time.

Very quick and organised. Kept in touch with to me every step of the way

Item £10 - £15 more than advertised previously elsewhere (sadly no longer available from other sources). Ordered item in dark blue, arrived in in light blue. Called branch guy I spoke wanted me to email in rather than trying to resolve my complaint at the time. Quick delivery