Bought a manufacturer refurbished 27" photo monitor for $437. Shipped with NO cables (not even a power cord!), no software and missing an accessory. Expected much more from a premium manufacturer. Sent them an email describing my experience, never received a response....

The projector arrived quickly but after less than a month I'm already having problems with the refurbished projector. They do not have any in stock to replace it with so I have to wait 2 weeks for them to repair it. Not a great experience for a product I've only just received. My rma request was not answered after 2 days so I called them and they immediately issued a shipping label. Hopefully they can fix it or replace it with a unit that performs better.

I purchased HT2550 as a replacement for ht1075 I had for the last 3 years.. the 4K source looks great on the projector with vibrate colors. The fan noise is a lot louder than ht1075 I had which is a bit disappointed, it’s can be annoying distraction when watching movie...

Very poor communication. I had to call 4 times to get it done. The person I was dealing with wouldn't respond to my emails and over the phone pretended like they didn't get them. They responded to one of them so I know they did. I tried to find another company who serves the licenses but you guys are the only one. I suppose he knows that.

Got universal mount. Ordering and shipping were fine. The instruction manual sucks (not a surprise for a French company). Had no options for how mount was installed on MW612 projector. Eventually figured it out. Tried calling help line and they were totally clueless.

The monitor works fine no issues so far, but the base is so small and weak the monitor moves when the table moves. the monitor sits about 3 inches above the table so the base could have a lot more weight and height to it, if it were higher like some of the other BenQ monitors then I would not have neck pain from looking down on this monitor. Ergonomics are so critical these days, I spend too much time looking at this thing.

Excellent customer service. Our projector lamp died, I’d replaced with an OEM bulb from BenQ but the unit continued to turn off. Reached out to support with details on the problem. They immediately sent a prepaid shipping label, replaced a defective fan and updated firmware, and shipped it back. All of this happened in a little over a week and the care rep kept me apprised every step of the way. Excellent customer service, ensures I will buy another BenQ next time I buy a new projector.

Ordered a 2050 projector from BenQ on Oct. 4; it's Oct. 25 and I still haven't received it yet. I was home for most of the time during the scheduled delivery days, but FedEx claimed they couldn't deliver it, (although they never left a door tag, in 5 "attempts"), and ended up returning the package to BenQ. It's been re-shipped and is supposed to arrive tomorrow...we'll see if it works out. To their credit, BenQ has been responsive and communicative in response to my issues, but it's been frustrating to wait 3+ weeks for my projector.

Purchased a new lamp. Got it, and now the projector doesn't power up. BenQ support is terrible. Trying to get an RMA request is joke. I work for a school district, and deal with technology support ALL the time, and BenQ ranks right at the bottom. Should have stuck with Epson projectors.

Thought I was getting a great deal, 40% off the refurbished monitors. I tried to order twice and both times my order was processing for a day, then it was cancelled. Both times I had to wait 3 days for a refund. No one ever reached out or said why I couldn't order a monitor.