I called a few times to get questions answered and never got in touch with someone immediately, always had to leave a message and wait a few hours or a day. And then I was given incorrect information on the phone, which lead me to purchase a product that was lacking what I needed. And it is frustrating that they don't offer phone guidance for calibration. Other companies with similar products do, and are actually less pricey, which is why I switched over...much happier.

Great company, great quality products. I ordered my screen, and it works perfectly. I bought a refurb from them, and the screen looks just like new, and is working without issue. It surpasses all of my expectations, and I wish that they had been on my radar before, instead of the consumer, big box brands that try to create artificial value instead of just giving you a solid, honest product that ticks all the boxes. I couldn't get a screen half this good, at any price, from the other brands.

Extremely frustrated that I spend 6k on a board and stand and when it was delivered they literally left in the lobby of my building. I was out of the office and only woman were in my office. They had to spend hours waiting by it because no one could move it. Flat out unacceptable. I expected it delivered to my office and not waste hours of my staffs time.

Worst customer service of any company that I have dealt with! Seriously, so bad that I sold all four monitors I had from them and bought all new Alienware (which are 10 times better btw). I had a problem with my Benz screen after 10 months of having it and was needing the dead pixel fixed, which after two weeks and no response I have given up and sold them because even calling them lead no where. I have always stood by benq’s product , but after this experience of pure product detection and then the company that made it literally does not care. In the end, I will never shop from them again as I have realize there are many better gaming companies out there that make up to date gaming equipment and for a way fairer prize. Plus, I have dealt with their customer care and guess what? They actually care about their customers! Shop else where. Trust me!

Great company with quality service Order two refurbished monitors and received them in great shape with fast shipping too, about 3 business days. Both monitors were in great shape physically but the panels were failing. One had many lines through it and the other had a big burnout in the top right corner. I used BenQ’s RMA service and receive two replacements today with no hassle. Both of these are perfect working monitors.

Best service ever!!! You will never regret choosing benq projector. Not only they sell fine products but also they care about how you do it afterward. Keep up the good work. I will keep doing business with you guys. Thanks. I appreciate your royal customer service.

This is first good Adobe RGB monitor I have ever purchased and I must say I'm very impressed with it. The colors are beautiful, I love the 3 different modes, Adobe RGB, sRGB and B&W. Very sharp picture, resolution is great. Very easy to calibrate with their Pallet Master Element software. Comes with good Hood and for the price it think it's a bargain and best monitor I have ever owned for Photo editing.

Decided to try refurbished 27 inch photo monitor. BenQ sales & tech support were great, both before & after purchase. I used the BenQ software for calibration, and after 2 attempts the monitor calibrated just fine. Found that my previous monitor was significantly "off". I am very pleased to have such a sharp monitor. Setup was easy. My only regret is not purchasing a larger monitor.

We love our BenQ Monitors! We have a total of 5 and they are great! We have two BenQ SW2700PT 27" that gives us 99% Adobe RGB Color space for our Photography work and three BenQ PD2700Q 27" 1440p Professional Designer Monitors as our secondary monitors and for work stations that don't require 99% Adobe RGB. We replaced our Apple 30 monitors that were not only getting old, they were using a lot of power. They are a great way to go not only for the price, but for their energy efficiency. A BIG thank you to Art Suwansang for turning us on to the BenQ's. He really knows his stuff and is a great resource. BenQ is the BEST!!!

After a 28 minute hold time, the customer service rep was incredibly rude when I called for a refund. He was demeaning, threatening and provided a fake name before je just hung up. Worst customer experience I have had in decades... so much so that I will never buy a benq product again. I made sure to tell my network the same.