Just overall great service

Cheaper than other shipping services and really responsive, friendly customer service. No issues so far!

Very up to date information, tracking is super easy and always a friendly staff member on the other side of the phone to assist with anything that you dont understand

Seven Seas is one of the best shipping companies I’ve known across the globe. They discharge their services in a professional way in conformity with best practices for a shipping company. I enjoyed the service they rendered to me and I can recommend them for any of your shipment services.

Seven Seas Worldwide was my company to go to moving from South-Africa to Europe because they offer private cubicles to pack my stuff in. The organisation online was easy going. The company offered boxes and utensils to do my own packing which was very convenient for me as I was only moving part of our household. The day the boxes and some furniture were packed in my private cubicle the guys were extremely helpful at loading everything into the big box which was loaded on a small truck. Fantastic support to two retired people. My only disappointment was that - by mistake - I created two accounts of which one was faulty. Unfortunately I kept checking the faulty account so I missed the deadline to pay the outstanding amount of money. This resulted in a delay of the actual shipping. My cubicle is stored in South Africa in a warehouse since the beginning of December '24, for which I need to pay. I wish Seven Seas had been more helpful in deleting the faulty account (which I myself pointed out to them) so this regrettable mistake and delay could have been avoided. Now I am waiting for my goods to arrive in Europe, not knowing when.

Overall, the service did what it was supposed to. I was happy with the process, the drivers on both ends were competent and friendly. However, the live tracking feature was pretty shoddy, my delivery got delayed several times. I found myself getting excited that the live tracker said it was arriving on one day they specified, but it ended up being more like 2 weeks after that. Which would have been bad if I were needing anything from that shipment urgently. Fortunately, I didn't. I think patience and knowing that the shipment will take time is needed on the side of the customer. Also, not blaming the drivers but upon arrival, my boxes were wet and soggy from the heavy rain that day.

Services are good and they are helpful.

Painfully slow. It's built into their terms and conditions that they're not liable for any delays, which basically means they can be inefficient and slow as they want to and you just have to wait. Our MoveCube has spent weeks waiting in their depots, and they'll blame customs or other businesses, when it's really on them. It's been almost 5 months, and we're still waiting.

The staffs in the Seven Sea Worldwide customer service hotline were very helpful and supportive. They could provide clear instructions on summiting documents. Also, the logistics worker was also nice and polite when we tried to request for a more specific time for picking up the luggage. Moreover, Seven Sea provided enough materials for packing luggage (bubble wrap, packing tape and black marker pen). Lastly, the luggage could be tracked online for the whole process. We found the service was very convenient and secure. We will choose this company again for removal in the future.

Overall, I had a great experience using SevenSeas for my international move from US to SG. Customer service was helpful and responded pretty quickly via email (had questions about how to fill out the customs forms, and also managed to change my destination address without issues). Live tracking was pretty good, especially during the final leg from HK to SG. I received my 4 boxes in good condition, slightly less than 3 months after the pickup date. Would recommend to anyone looking for a cost-effective way to move internationally!