Verified
Very responsive communication
Very responsive communication, reasonable price, fast and safety arrival to destination. Easy to arrange pick up and delivery, drivers were helpful from both ends, can be reached easily by phone and emails. Very happy with the whole experience
Verified
Seamless online & offline
Seamless online application service, simple and easy to use. When calling customer service i got through to someone every time, without a massive wait time. Waiting for shipment to arrive but communications and service have been great so far.
Verified
I moved 4 cubes from Sydney to the UK
I moved 4 cubes from Sydney to the UK. The drivers in Sydney were excellent and helped to load the cubes, they were very experienced and knowledgeable. The customer service team was wonderful and helped me every step of the way with. the paperwork's dn tracking of the shipment. An issue arose 4 months later when my cubes were in the UK warehouse. They did not have enough drivers, or large enough vans, to deliver my 4 cubes to my new home on the same day. They wanted to deliver 1 cube one week, the second the following week and the final two up to a month later. This was of course unacceptable, as out furniture was spread out over the 4 cubes. When I knew my cubes were in the Kent warehouse, I called Seven Seas everyday to push and plead for my cubes to be delivered on the same day. The customer service were excellent. I wish I hadn't had to do that, as we had moved from overseas which is stressful enough, particularly at the start of the school year, and we needed our belongings. In the end they stepped up and delivered my 4 cubes on the agreed date. However I was only informed the afternoon before that this was happening, so dd have a mad scramble to find a removals company to unload and unpack the cubes at short notice. Luckily my belongings were undamaged and we are now able to settle into our new home in the UK. My advice to Seven Seas is to make sure you have enough drivers and large enough vans to deliver customers belongings as soon as they have cleared customs. Your customers have already waited 4+ months, and moved overseas, and you can afford to improve your delivery in the UK. I would have given 5 stars if this hadn't happened.
Verified
Hassle free service
Good organized, status updated in good manner, happy with the service.
Verified
Everything was on schedule with…
Everything was on schedule with transparency which makes us feel comfortable. Also, the driver and delivery man were very nice and helpful. No doubt for choosing this company for international shipment next time.
Verified
The customer service is helpful and…
The customer service is helpful and detailed.
Verified
Well thoughtout efficient, good priced service.
Well thoughtout efficient and competitively priced service.
Verified
Helper staff reasonable price
Helper staff reasonable price
Verified
Excellent Service
Really happy with the service provided by Seven Seas Worldwide. We moved our household goods from Thailand to the United Kingdom and all of our items came through fine. They were a little late, but this was well communicated and you can use their system to track in real time where your boat and shipment has reached. Great service in Thailand where the drivers come to your apartment to take the parcels. UK is different, not the same service, but the drivers drop the parcels outside of your house. Typical of the UK to be honest, standards in service are a little less than Asia. Overall great service from Seven Seas, very happy with the overall experience and great to get our shipment delivered without any mishaps.
Verified
The driver and staff were very nice and…
The driver and staff were very nice and I will recommend them to my friends.