Verified
Excellent
Excellent, helpful service who answered all my questions very patiently. I was sent email updates whenever there was a delay (at the port, for example). I was contacted well in advance regarding the delivery date and the driver from Belgium (you know who you are!) apologized for arriving earlier than expected and carried the box into my flat, which was not part of the contract. I also found the price very fair and there were no unexpected charges.
Verified
All-round support with hassle-free
Charge clearly for listing out all the costs required of all shipping stages. Thoughtful packagings (even tape, marker pen, bubble sheets and cardboard boxes) are provided to the door. Excellent service! A true professional door2door shipping/ relocation company.
Verified
Very helpful staff!
The boxes they provided for packing are extremely firm and sturdy. I called their customer support numerous time from getting a quote to ordering and various of questions, the representatives have always been helpful and friendly.
Verified
The service from the Team in Moorooka…
The service from the Team in Moorooka Queensland was exceptional. I am very greatful, as well as the staff at the call centre. I did find the computer program very cumbersome however.
Verified
Great experience with the company
Great experience with the company. Boxes arrived quickly and with the clear instructions I had my boxes ready for pickup in no time. Due to work commitments I had to reschedule the pickup but the customer service rep was very helpful over the phone rescheduling for another day. I was a bit worried about all the required documentation but the online portal was clear and concise about what info was needed so got through it in no time. Driver arrived during the arranged pickup window and even helped bring some of the boxes down to the van with me. Highly recommend and will use them again in the future.
Verified
Good updates on shipping progress
Good updates on shipping progress Friendly and helpful staff at all stages from initial enquiry, packing, collection, shipping and delivery. Boxes in excellent condition at destination.
Verified
Amazing service right from initial…
Amazing service right from initial quote, collection of boxes in South Africa to drop off boxes in Perth, Western Australia. Extremely helpful telephonic advice. All over very good experience. Thank you.
Verified
SA to USA
SA to USA - on the South African side Seven Seas were very proficient - the help line was always available and assisted with all my questions. My collection date was changed a number of times and this was quick and easy to do. Collection guys, Keenen & Hugh friendly and helpful which made packing the cube easy and quick. We await our cube in the US now.
Verified
Convenient and affordable way to get my…
Convenient and affordable way to get my things from Australia to USA. Every step was on time and as expected. Clear shipment tracking and communication from Seven Seas. Cost was as expected. Great experience.
Verified
Clear and comprhensive way to ship
Very clear and comprehensive paperwork. Whenever I did have questions (shipment from UK to USA) the people on the end of the phone help line were very knowledgeable and helpful, including going on line with me to help clarify what was meant. Collection driver friendly and helpful. Tracking efficient. Timings all good.