Quick delivery .and return ( ordered the wrong item my fault ) Only niggle is you can't contact the shop directly.

It took over a week to arrive and I had to contact customer service to get tracking. It arrived locked with a passcode so I can’t use it. The worst customer service from store that despatched.

I've had a string of incredibly frustrating experiences with CEX over the past year, to the point where I'll never shop with them again. It seems like every purchase has been plagued with problems: Phantom Stock: They constantly advertise items they don't actually have. I've wasted weeks waiting for laptops that never materialized, only to be told they couldn't source them. What's the point of having a website if it doesn't show accurate stock? Unusable Products: The laptop I eventually did receive was locked to a company account! Clearly, CEX hadn't even bothered to check it before selling it. This meant another wasted trip to return it and start the search again. Empty Boxes: Ordered headphones? Prepare to receive an empty box. Seriously. Non-Existent Stock (Again!): Tried to buy an Oculus Quest and guess what? Same story as the laptops - advertised but unavailable. It's like they're running a lucky dip instead of a retail business. The only positive is that they do accept returns (eventually), but even that is a drawn-out process. Their customer service is incredibly slow, taking a minimum of 24 hours to respond to each message. For a relatively small chain in Ireland, this is ridiculous. Save yourself the hassle and shop elsewhere. CEX is simply not worth the stress and wasted time.

Profesional, fast delivery

Great service

Ordered online. Despite being it stock I was refunded for the set and never received it.

everything is great

Game arrived and is fully functional however there is notable damage to the exterior of the cartridge that was not disclosed. It does not feel great paying full price for a damaged item even if the damage is to just the games cover and not its functionality.

Fast service

A couple of dvd discs were in an awful state . Cracked & scratched so I couldn’t watch much of it . Unimpressed that they clearly weren’t checked before dispatch!