I ordered a border terrier bauble from this company and two and a half weeks on, it still hasn’t been dispatched and I’ve had no updates on my order other than a generic email about Christmas delivery times when I enquired about when I should expect my order to be dispatched. I understand Christmas is a busier period for all companies, big and small, but I’ve ordered from a range of companies this Christmas and not experienced such disappointment. I wouldn’t recommend and won’t be using again.

Do not waste your money, Xmas bauble with tiny cocker spaniel picture arrived very late. The items are nothing like advertised…. AVOID THIS SITE !!

Bought a 'ceramic' heart supposedly 'hand finished' in their studio. Turned out to be a cheap piece of mass produced Chinese plastic grossly overpriced. Eventually found the same item for 5 times less on another site. My fault for being in a rush but this company is a rip off big time. Arrived on Friday 13th!

I was rather shocked when my order of a reasonably expensive chiffon scarf arrived stuffed inside a small grey mailing bag, it was like receiving a packet of screws from amazon. The lack of care with regards to packaging and delivery cheapened the gift. This retailer needs to understand more about customer expectations and how to fulfil them.

Ordered Fox Red Labrador personalised, got Terrier, personalised. Contacted company, they sent the correct one but the image of the dog is minute. Very expensive for the size of the image. Wouldn't have ordered if I realised the size on the website is not the size you get. They offered for me to return it but I can't afford the postage for that.

Bought the personalised dog bauble, arrived quickly but disappointed with the very small size of the image of the dog and name. So much space on the bauble and just a tiny image and wording. Images of dog breeds on baubles on website are much bigger.

The service from this company is exceptionally good and my sun catchers are beautiful .a big thank you to Jo for her help and keep up the good work .I will be shopping with villager jim again .

Very disappointed with the product I purchased, described as a "Snow Globe Decoration" definitely NOT a snow globe as its flat, very expensive and not worth the money...

Very disappointed, ordered a present for my son who had just lost his dog. After two weeks hadn't recieved it so contacted the retailer who promised to send out another one first class post, after another week still didn't recieve anything. No apology or anything, Very poor customer service, will not use again.

Ordered a sympathy gift for a friend..after over a week still not sent. Emailed and advised they had been ill so hadn’t posted. Asked to guarantee delivery within two days and they could not. Originally only refunded me the small charm £4.99 but ordered slate heart also £14.99 plus postage. After stating they had posted I pointed out that the Royal Mail tracking code showed they hadn’t! Finally refunded all but still down a sympathy gift. If you want something time sensitive then don’t use this company!