Swift professional

Valentine Labrador blanket bought as a present but very disappointed with quality and feel. The price is 3 times that of a normal fleece throw so was expecting a more luxurious feel! Instead it feels like cardboard

I was disappointed with the cheap feel of the apron. It’s a gift for a family member and for the price I was expecting a bit more “Sophie Allport” quality. Having to pay to return plus a % for restock(?) I am not bothering but unfortunately has put me off ordering again.

Very quick delivery and wonderful quality product

Promt and reliable experience. Product good quality. Thankyou.

Excellent service and product

I ordered a 28 x 28cm cushion as a birthday present for a dear friend. Cushion arrived measuring 20cm x 27cm. It looked a ridiculous size, especially to give as a gift. Contacted Villager Jim, explaining size was not as described on website and to arrange refund. The reply was blunt with no acknowledgement or apology offered for the false advertising and the inconvenience caused. Not impressed! Even more unimpressed when refund issued less 10% for stock handling!!! This is noted on the website but when product sent is not as described, I feel a full refund is the least expected and an apology obviously a step too far! Stupidly, I should've learned my lesson but like others - keen to support smaller businesses and keen for the particular print I had chosen, I ordered an apron as the intended birthday gift. Big mistake!! I can not express what poor quality the apron is, especially for the price. It is made from the thinnest, unpleasant feeling material with poor stitching quality, seams not even straight!! Unfortunately, I had no time to shop for another replacement gift, nor did I want to spend more money on return postage and nor did I want to lose another 10%. Feeling extremely embarrassed, I gave the apron to my friend. I will make amends next birthday. As for Villager Jim, I will never shop here again, appalling customer service and poor products. Had to give one star, ideally would give zero.

I receive the cup today. Packed well, in great condition, new & perfect. Wife loves it. Now I'll buy the Welshie blanket. Thank you...

Never received my items. Did get fairly unhelpful replies to my emails and an eventual refund but certainly would not use again or recommend.

Fast delivery and really pleased with quality of goods