Shocks were fine. It’s been quite a while and still no refund other set. So far a very expensive lesson

Great price and fast delivery - My wife's 2009 Mini Copper loves its new struts. I will shop here again when my other 2 cars new shocks.

After I received my new shocks, I began my shock replacement project. First, I removed my old shocks. Then I removed my new shocks from their packaging. One new shock did not include the incorrect hardware; the top nut was the wrong size/thread pattern. So, there I was - car disassembled and I could not install the new shocks. I contacted shockwarehouse to (legitimately) complain. The shockwarehouse person told me that it wasn't their problem and I should contact the manufacturer. Other communications ensued and, shockwarehouse got more and more rude and arrogant.

1 of my shocks went bad with only a 1400 miles on it. They are supposed to be warrantied. I filled out all the forms they asked me to and sent them a picture of the bad shock ( after having to purchase a new one to replace the bad on so I could get my truck back on the road ) then after several , no replies to me via email I finally get one saying I need to mail the old shock back first. ( which is leaky and no guarantee I will be refunded ) very unhappy customer. They don't care.

Quick service, great price, and the shocks (Koni FSD) are an amazing improvement! I'll be back.

Great items and,I would recommend these to anyone interested.

Order my shocks and I was very pleased with the order process and tech help.

On 12/6/2017 they sent me the wrong part that cost $400.00 and then charged me $400.00 again to send me the wright part and promised to issue me a refund quickly which they have not as of 1/13/2018. almost a month since I sent the wrong part back to them. I called and talked to an employee and he said he would inquire about my refund and that's the last I heard about my $400.00 refund. This is a stinking poor way to do business. I would not recommend this company to any one to do business with.

Fast shipping Would buy again. Best price I could find

Third set of shocks I've purchased from Shock Warehouse, one set of Bilstien 4600s and two sets of Bilstien 5100s. Price is great and shipping is fast.